Tiffany Roberts
Colorado Springs
Summary
Dynamic Patient Care Coordinator Team Lead at Colorado Springs Therapy Center with expertise in HIPAA compliance and exceptional organizational skills. Proven track record in enhancing patient satisfaction and streamlining appointment scheduling, while effectively managing sensitive information. Adept at insurance verification and fostering strong relationships with interdisciplinary teams to ensure seamless care transitions, with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator Team Lead
Colorado Springs Therapy Center
08.2021 - Current
- Familiar with EMR systems; Availity, Clinic Source and Rain Tree.
- Extensive experience working with major insurance providers including Tricare, TriWest, VA, UHC, BCBS, Medicare and Medicaid.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Verified patient insurance eligibility and entered patient information into system.
Lead Child Development Program Technician, GS-05
Peterson Air Force Base
02.2006 - 06.2018
- Completed daily logs for management review.
- Provided quality care child care to children 6 weeks to 5 years conducting an effective program that met the developmental, social, emotional, and intellectual needs of each child.
- Conducted written observations of employees assigned to the room and provided appropriate feedback to the employee.
- Ensured classrooms and environments met NAEYC, Health, Safety, Fire, and Department of Defense regulatory guidelines.
Education
Sierra High School
Colorado Springs, COSkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Insurance verification
- Attention to detail
- Patient documentation
- Filing and recordkeeping
- Database search and data entry skills
- Word processing
- Office administration
- Healthcare operations
Languages
English
Full Professional
Timeline
Patient Care Coordinator Team Lead
Colorado Springs Therapy Center
08.2021 - Current
Lead Child Development Program Technician, GS-05
Peterson Air Force Base
02.2006 - 06.2018
Sierra High School
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