Tiffany Powell
Colorado Springs,CO
Summary
Dynamic Victim Advocate with extensive experience at the Domestic Violence Service Center, excelling in trauma-informed care and conflict resolution. Successfully enhanced victim support services, achieving increased satisfaction rates through effective communication and individualized safety planning. Proven ability to manage high-stress situations while maintaining client confidentiality and providing emotional support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Victim Advocate
Domestic Violence Service Center
08.2022 - Current
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Developed safety plans to meet victims' assessment of need.
- Facilitated support groups for crime victims, fostering an environment of healing while encouraging open discussions among participants.
- Increased victim satisfaction rates with provided services through regular follow-ups and ongoing communication regarding case progress.
- Advocated on behalf of clients during multi-disciplinary team meetings, ensuring that all relevant agencies were informed about their needs and concerns.
- Enhanced victim safety by providing comprehensive support services and resources.
- Coordinated volunteer efforts within the organization to maximize the impact of community-based support initiatives on client outcomes.
- Developed individualized safety plans for clients, resulting in increased personal security and autonomy.
- Assisted clients in obtaining protective orders, facilitating their access to crucial legal protections against abusers.
- Facilitated support groups for domestic violence survivors, promoting healing through shared experiences and mutual empowerment.
- Built strong relationships with local shelters, increasing the availability of safe housing options for clients in need.
- Offered emotional support to victims during court proceedings, providing a calming presence in high-stress situations.
- Provided crisis intervention services, reducing trauma symptoms among victims in immediate need.
Call Center Representative
Charlie Health
01.2019 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Call Center Agent
Nextel Communications
09.2015 - 12.2018
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Addressed customer account discrepancies and concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Psychology
Indiana University, Purdue University Indianapolis
Indianapolis, IN04-2028
Skills
- Victim Support Services
- Client confidentiality
- Mental health awareness
- Domestic violence response
- Trauma informed care
- Treatment Planning
- Substance abuse treatments
- Patient Education and Counseling
- Trauma-informed
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Conflict resolution
- Crisis intervention
- Mental health treatment
Certification
- Advanced Cardiac Life Support(ACLS)-American Heart Association.
- OSHA Certified
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- HIPAA Certification
- Blood Borne Pathogens (BBP) Certification
Timeline
Victim Advocate
Domestic Violence Service Center
08.2022 - Current
Call Center Representative
Charlie Health
01.2019 - 12.2022
Call Center Agent
Nextel Communications
09.2015 - 12.2018
Bachelor of Science - Psychology
Indiana University, Purdue University Indianapolis
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