Tiffany Pace
Delta
Summary
Highly experienced and dedicated Probation Support Specialist with a strong background in judicial administration within the Colorado Judicial Department. Proven leader in training, mentoring, and supporting administrative operations across a multi-county judicial district. Skilled in case management, legal document processing, client services, and procedural compliance. Actively contributes to continuous improvement initiatives as a Forms and Processes Committee member. Known for professionalism, attention to detail, and a strong commitment to public service and the mission of the Colorado Judicial Branch.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Probation Support Specialist
7th Judicial District Probation Department
06.2021 - Current
- Serve as the Senior Probation Support Specialist and primary Mentor/Training Specialist for the district’s support team, providing direct training and guidance to new staff across multiple office locations within the 7th Judicial District. Regularly travel to outlying offices to ensure consistency in onboarding, case processing, and client service practices.
- Active member of the Forms and Procedures Committee, contributing to the development, review, and optimization of standardized forms and internal procedures to improve efficiency across the district.
- Support probation officers by managing case assignments, conducting CCIC/NCIC criminal history checks, and maintaining accurate electronic case files in compliance with court procedures.
- Perform e-filing of legal documents across multiple counties within the 7th Judicial District, ensuring all filings meet Colorado Rules of Court, and local administrative requirements.
- Provide front-line support to clients, both in person and by phone, assisting with required documentation, explaining probation processes, and scheduling appointments with probation officers.
- Maintain a high level of confidentiality and professionalism in accordance with Judicial Department standards and ethical obligations.
- Act as a key support to the Administrative Manager, assisting with hotel reservations, travel arrangements, and procurement of office supplies in compliance with state purchasing guidelines.
Receptionist
Montrose Auto Glass
07.2020 - 06.2021
- Customer-focused and highly organized front office professional with hands-on experience in small business operations. Known for creating a welcoming environment that encourages repeat business and strengthens client relationships. Proven ability to manage high-volume calendars, coordinate timely installations, and maintain seamless communication across teams. Skilled in handling payments, billing insurance claims, and keeping operations running smoothly with attention to detail and efficiency. A reliable team player who thrives in fast-paced settings and takes pride in delivering exceptional service.
Support Services
7th Judicial District, Probation Department
12.2019 - 06.2021
- Scanned and organized probation client files to maintain accurate digital records
- Answered and directed calls on the main phone line, providing assistance or transferring to appropriate personnel
- Welcomed clients at the front counter, ensuring a respectful and professional first impression
- Facilitated intake for newly sentenced probation clients by distributing required paperwork and creating client files.
- Maintained confidentiality and compliance with legal and departmental protocols
Retail Sales Associate
Ouray Shirt Company/Cora Belle
05.2020 - 07.2020
- Delivered exceptional customer service to high-volume clientele, including tourists, and seasonal visitors.
- Handled daily cash transactions, credit card payments, and refunds with accuracy and accountability using POS systems.
- Managed client concerns and de-escalated tense situations with professionalism, ensuring positive outcomes, and repeat business.
- Maintained a clean, organized, and visually appealing storefront to enhance the shopping experience.
- Assisted with inventory restocking, product displays.
- Trained new staff on customer service standards, cash handling procedures, and conflict resolution techniques.
Court Judicial Assistant
7th Judicial District, Trial Court
02.2020 - 04.2020
- Supported the Jury Commissioner and court staff in managing daily operations of jury services
- Checked in jurors and ensured compliance with court protocols and procedures
- Handled high-volume phone lines, returned voicemails promptly, and managed the jury email inbox with accuracy and professionalism
- Provided clear guidance to jurors regarding their responsibilities and schedules
- Maintained confidentiality and upheld court standards in all client interactions
- Adapted quickly to changing procedures and remote communication needs during the COVID-19 pandemic
- Contract concluded early due to cancellation of all jury trials during public health emergency
Receptionist/Office Assistant
Inside and Out Fireplace
12.2018 - 07.2019
- Provided professional greetings to customers in a specialty retail environment, ensuring a positive first impression
- Managed high-volume phone lines, directing inquiries, and scheduling appointments for installations and consultations.
- Maintained an organized front office by completing daily filing, tracking orders, and supporting team coordination.
- Reconciled bank accounts and processed daily deposits with accuracy and attention to detail.
- Supported sales and service teams by ensuring timely communication and smooth administrative operations.
Waitress/Cashier/Cook
Pappy's Restaurant
04.2017 - 10.2017
- Delivered exceptional customer service in a fast-paced, outdoor dining environment, serving tourists and locals.
- Managed multiple tables and orders efficiently, ensuring timely service and customer satisfaction during peak hours.
- Handled cash transactions, operated POS systems, and balanced the cash drawer at the end of each shift, with precision.
- De-escalated customer concerns with professionalism and empathy, resolving issues to maintain a positive dining experience.
- Prioritized tasks, and maintained composure under pressure during high-volume rushes.
- Showcased strong interpersonal skills while working in a team-oriented setting.
- Gained valuable experience in multitasking, conflict resolution, and hospitality under demanding conditions.
Education
High school diploma -
Montrose High School
Montrose, Colorado05-2018
Skills
- Case Management Systems (eg, e-filing, SharePoint, JPOD)
- Document Processing & Filing
- Calendar & Schedule Coordination
- Data Entry & Accuracy
- Payment Processing & Cash Reconciliation
- Email & Voicemail Management
Accomplishments
Top Performer
Certification
Notary Public
Timeline
Probation Support Specialist
7th Judicial District Probation Department
06.2021 - Current
Receptionist
Montrose Auto Glass
07.2020 - 06.2021
Retail Sales Associate
Ouray Shirt Company/Cora Belle
05.2020 - 07.2020
Court Judicial Assistant
7th Judicial District, Trial Court
02.2020 - 04.2020
Support Services
7th Judicial District, Probation Department
12.2019 - 06.2021
Receptionist/Office Assistant
Inside and Out Fireplace
12.2018 - 07.2019
Waitress/Cashier/Cook
Pappy's Restaurant
04.2017 - 10.2017
High school diploma -
Montrose High School