Tiffany Bitz

Lead enterprise‑wide IT portfolio operations, governance, strategic planning, application support integration, and cross‑functional leadership across clinical and business environments.

• Develop and drive strategic plans, annual goals, and performance metrics for system‑wide IT services and application‑related initiatives.
• Lead staff across managers, architects, engineers, and analysts, setting expectations, coaching leaders, and managing performance and hiring decisions.
• Oversee customer service standards, respond to operational/application escalations, and champion culture transformation across the IT division.
• Maintain strong executive relationships, communicating strategies, project impacts, and KPIs to senior leadership.
• Develop and manage capital and operating budgets, ensuring financial discipline and alignment with strategic investments.
• Act as a key change agent, partnering with clinical and business leaders to drive digital transformation and application modernization.
• Promote collaboration across IT and operational groups to strengthen application support, integration, and lifecycle management.
• Implement enterprise metrics and dashboards to monitor application and service performance, providing visibility to executives.

Senior leader, reporting directly to the CIO, leading the organization in planning, management, and execution of strategic information system projects. Established a standardized approach to all projects and clinical equipment/information system acquisitions. Provides portfolio management for the IT division and provider leadership and management to the PMO. Provides value to the organization by creating strategic plans, clear expectations, faster execution, fewer issues, better decisions, and higher customer satisfaction.

• Increased productivity and project delivery by 200%
• Increased employee engagement by 8%
• Increased customer satisfaction by 15%
• Increased awareness of IT Portfolio and increased collaboration with Executive team and their leaders through strategic road-mapping sessions
• Increased visibility with IT Leaders and enhanced resource management within IT and ARC by creating a project governance committee
• Created and implemented a capacity heat map and trained IT leaders to enhance the assessment of resource availability and provides data driven responses when communicating team capacity and availability.
• Created and Implemented Quarterly Business Reviews (with SVPs & VPs) to enhance collaboration to ensure alignment on organizational priorities
• Increased capital budget estimate accuracy by partnering with IT Leaders to ensure all Capital budget components are accounted for
• Enhanced knowledge and understanding on project requests and increased accuracy in level of effort estimates and resource needs
• Created a benefits dashboard to provide visibility into the overall IT Division project benefits
• Managed the intake of 1,738 requests in 2023
• Led multidisciplinary teams to improve patient care and operational efficiency, resulting in streamlined processes and enhanced service delivery.
• Developed strategic initiatives that improved service delivery across hospital departments, aligning operational goals with patient needs.
• Managed budgets and resource allocation for pediatric health programs, ensuring optimal utilization of resources and adherence to financial targets.

IT Portfolio Management:
Act in a leadership role within IT supporting the organization in management, coordination and execution of global, strategic, information systems projects. Ensure projects are executed with a high level of quality, within the optimized costs, adhere to organizational objectives and internal IT PMO best practices, are prioritized and resourced appropriately and in compliance with all the regulations that affect them. Provide leadership and management to project management team members. Provide value to the organization by creating clear expectations, faster execution, fewer issues, better decisions and a higher customer satisfaction.

Clinical Equipment & Information Systems Acquisition:
Manager the Technology Acquisition process to establish guidelines for acquiring clinical equipment and information systems throughout Children's Hospital of Colorado network. Assist team members in understanding the appropriate procedures to follow when considering any clinical equipment and/or information systems acquisition.

• Ensure that equipment and/or systems are not purchased that duplicate functionality of existing equipment and/or systems.
• Ensure Equipment and/or systems purchased are compatible with current technology and infrastructure standards and information security requirements.
• Ensure the return on investment for the equipment and/or systems is determined so that the person(s) releasing funds can make informed decisions about the benefits of the equipment and/or systems.
• Ensure CHCO purchasing policies are followed to ensure that a fair process is undertaken, and alternative products or vendors are included in the process.
• Ensure scoping documents are completed to ensure equipment and/or systems support CHCO goals and objectives.

• Develops and gains approval of project plans, which outline the objectives of the project, scope of work, and project elements.
• Manages the vendor selection process; develops, negotiates, implements and monitors contracts, ensuring conformance to approved plans and contract specifications.
• Develops, implements, and monitors project budgets that are complex in nature; allocates resources and tracks and approves expenditures; prepares reports detailing the status of the project budget and compliance to any requirements as specified by funding sources.
• Coordinates the work of consultants and team members who have been assigned responsibility for various portions of a project; establishes work plan responsibilities and scope of authority; ensures technical proficiency and productivity of project staff and arranges for training as necessary.
• Facilitates planning meetings with stakeholders and team members to discuss the project plan, including the fit-gap analysis and proposed budget; plans and conducts project meetings; develops, maintains, and presents a communication plan and related project status reports for key stakeholders.
• Reviews and analyzes project changes requests and makes recommendations related to the execution of these requests.
• Conducts risk and cost/benefit analyses, manages risk associated with projects, and devises strategies to deal with unexpected crises and unresolved risks.
• Performs project closure activities including release of contract and permanent team members from the project, and completing lessons learned and project implementation review of best practices.
• Performs lead work over lower level project management team members by developing or modifying work plans, assigning and distributing work, providing work instruction, resolving problems encountered during daily operations, and providing input for the performance enhancement plan.

Primarily focus on strategy projects that align to our new re-imagine 2020 strategy as well as clinical application implementations and system selections.

• Develop and gain approval of project plans, which outline the objectives of the project, scope of work, and project elements.
• Coordinate the vendor selection process; assist with contract negotiations and preparations then monitor projects for conformance to approved plans and contract specifications.
• Develop and monitor project budgets, which includes allocating resources and tracking and approving expenditures, preparing reports detailing the status of the project budget.
• Coordinate the work of consultants and team members who have been assigned responsibility for various portions of a project; confer with multi-disciplinary leaders to establish work plan responsibilities and scope of authority; ensure technical proficiency and productivity of project staff and arrange for training as necessary.
• Plan and conduct project meetings with stakeholders and team members; develop and maintain a communication plan and related project status reports for key stakeholders.
• Review and analyze project change requests and make recommendations related to the execution of these requests.
• Conduct risk and cost/benefit analyses, manage risk associated with projects, and devise strategies to deal with unexpected crises and unresolved risks.
• Perform project closure activities including release of contract and permanent team members from the project, and complete lessons learned and project implementation review of best practices.

• Designed and implemented the organization’s Project Management Office (PMO) operating model, including structure, services, governance framework, and multi-year roadmap that strengthened organizational execution and delivery maturity.
• Directed the full project lifecycle for large-scale technology and application initiatives—defining scope, business objectives, requirements, success criteria, and communication plans in partnership with senior leadership.
• Drove enterprise technology initiatives across IT, Operations, Marketing, Finance, Sales Operations, and Recipient Services, achieving strategic alignment and successful delivery of cross-functional programs.
• Established and led standardized intake and approval process for technology and application-related requests, enhancing decision-making, prioritization transparency, and resource alignment.
• Developed enterprise performance dashboards and reporting mechanisms that enhanced visibility into application project status, risks, dependencies, and delivery health for executives and stakeholders.
• Identified and managed critical path activities, cross-project dependencies, and organizational risks, ensuring proactive mitigation strategies and timely issue resolution.
• Built and delivered a project management training program to elevate delivery capability, governance consistency, and operational excellence across functional teams.

• Led operational oversight and improvement initiatives for BAS IT infrastructure, applications, and repair systems, implementing standardized processes, quality controls, and performance metrics that strengthened service delivery across the organization.
• Analyzed operational and application-related performance data to identify trends, drive continuous improvement, and inform strategic decisions aligned with business goals.
• Established consistent standards, service procedures, and escalation workflows to ensure efficient handling of system, operations, and customer issues while improving overall service reliability.
• Directed the loaner equipment program and optimized logistics through process redesign, reducing reliance on loaners and improving repair turnaround times using structured governance and streamlined workflows.
• Applied root-cause analysis and implemented corrective actions to address system and operational issues, enhancing the stability, quality, and responsiveness of applications and associated services.
• Managed in-process product operations including Baha, Vista Fix, and Drill Sales/Rentals workflows, resolving product availability challenges and maintaining alignment with operational, clinical, and vendor requirements.
• Led the surgical drill kit logistics team, ensuring all necessary tools were prepared, sterilized, certified, and available to support patient procedures—strengthening reliability and clinical service performance.
• Supervised repair process team, implementing tools and application enhancements that increased customer satisfaction and operational visibility.
• Monitored warranty costs, ensured policy adherence, and recommended updates to reduce financial exposure and improve program governance.

• Coordinated regional programs to enhance patient engagement and education initiatives.
• Delivered operational and analytical support to regional teams through generation of key performance reports, refinement of customer service processes, and enhancement of workflows for sales and clinical service teams.
• Oversaw order processing and transaction accuracy while liaising between field staff and corporate operations to facilitate communication and expedite issue resolution.
• Managed logistics for product distribution and inventory across multiple locations.
• Facilitated training sessions for staff on new technologies and procedures.

• Resolved billing issues by analyzing claims and reimbursement workflows, optimizing processes to ensure accurate, compliant revenue operations.
• Managed project timelines and resources to ensure efficient workflow.
• Coordinated cross-functional teams for project development and implementation.
• Analyzed project requirements and developed detailed plans for execution.

• Responsible for defining the vision and roadmap for business and making strategic decisions.
• Day-to-day operations: Created company policies, procedures, and documentation. Planned and organized the day-to-day running of the business. This included overseeing accounting, marketing, sales, and human resources.
• Staff management: Prepared and maintained company salary structure, job documentation, and job evaluation systems. Recruited and trained staff, and managed their performance and long-term goals.
• Marketing: Developed marketing campaigns and researched similar businesses to identify competitive advantages.
• Monitoring: Monitored employee performance, operational productivity, and the effectiveness of operational strategies.
• Networking: Developed and maintained relationships with universities and other recruitment sources Responsible for defining the vision and roadmap for business and making strategic decisions.
• Managed daily operations of wellness services and spa treatments.
• Supervised staff scheduling and training for optimal service delivery.
• Developed marketing strategies to enhance brand visibility and client engagement.

• Oversaw pediatric patient billing operations, ensuring accurate claim submission and timely reimbursement while maintaining compliance with insurance and regulatory requirements.
• Resolved complex billing issues and corrected claim errors, supporting providers and staff with documentation needs to enhance billing accuracy.
• Coordinated daily billing workflows and maintained high accuracy standards, contributing to overall revenue cycle efficiency.

• Led administrative and operational functions, overseeing daily operations, strategic growth initiatives, and performance management across teams to drive organizational objectives.
• Directed hiring and talent development, managed investments in equipment and infrastructure, and ensured high-quality service delivery through effective workforce planning.
• Partnered with corporate leadership on organizational strategy, communicating goals and operational priorities to align employees and customers with business objectives.