Tiffannie Cruz
Lakewood
Summary
Dedicated professional with over a decade of experience in dynamic work environments. Recognized for exceptional customer service, receiving multiple awards for fostering positive client relationships. Proactive approach to delivering top-notch service and exceeding expectations in every interaction.
Overview
15
15
years of professional experience
Work History
Client Service Representative
Ascensus Retirement Services
04.2023 - Current
- Delivered exceptional client support, resolving inquiries and issues efficiently.
- Use AI when communicating back via email with clients
- Coordinated communication between clients and internal teams for seamless service delivery.
- Salesforce experienced
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Retirement Services Representative
PERA
05.2022 - 02.2023
- Provided expert guidance on retirement plan options, enhancing client understanding and satisfaction.
- Assisted clients in navigating retirement account ensuring compliance with regulatory requirements.
- Developed educational materials to inform clients about retirement planning strategies and benefits.
- QA scores above 80% per month
- Monitored regulatory changes affecting the industry, proactively updating internal processes as necessary to maintain compliance standards.
911 Emergency Dispatcher
Jeffcom
06.2021 - 02.2022
- CCIC
- CPR certification
- CAD knowledge
- State and federal vetted
- Clean background
- CBI fingerprinted
- Serving the community by answering 911 calls
- Provide pre-arrival emergency instructions that include but not limited to CPR
- Maintain confidentiality
- Rigorous training
Sales Effectiveness
SUNRUN
05.2016 - 10.2019
- Promoted from project coordination dept. to fully account for the entire company's budget to ensure sales targets and policies.
- Supporting all internal sales for performance and growth.
- Met budget deadlines every month
- Received high scores on call evaluation's
- Advanced departments within 2 years
- Traveled to corporate headquarters in San Francisco / met CEO
- Attended Accent event / coordinated vendors and employees (3 day event)
Advanced Product Coordinator
COMCAST
12.2011 - 04.2016
- Independently worked with new business acquisitions only.
- Overseeing install of Ethernet for small businesses to large corporations.
- Supporting sales with review of contracts and ensuring quota met every month.
- Met and exceeded monthly sales goals
- Implementing corporate procedures daily
Claims Customer Service
Liberty Mutual Insurance
02.2010 - 08.2011
- Accountable for incoming calls to ensure accurate policy info and plans.
- Fast paced call center solving complex claims focused on retention.
- Recipient of Quartz award for reducing average handle time / July 2010
- Bronze awarded for customer appreciation / December 2010
- Two time recipient of the Quartz award / May 2011
- J.D. Power call center certified
Education
Bachelor's Degree - Journalism
The University of Northern Colorado
Greeley, CO12.2000
H.S. Diploma - Japanese
Center for International Studies
Denver, CO05.1997
Skills
- Customer focused
- Salesforce
- Microsoft Word
- Project coordination
- Organized
- Fast paced environment knowledge
- Familiar in call center lingo / atmosphere
- Meeting deadlines
CUST
Authorized to work in the US for any employer
Timeline
Client Service Representative
Ascensus Retirement Services
04.2023 - Current
Retirement Services Representative
PERA
05.2022 - 02.2023
911 Emergency Dispatcher
Jeffcom
06.2021 - 02.2022
Sales Effectiveness
SUNRUN
05.2016 - 10.2019
Advanced Product Coordinator
COMCAST
12.2011 - 04.2016
Claims Customer Service
Liberty Mutual Insurance
02.2010 - 08.2011
Bachelor's Degree - Journalism
The University of Northern Colorado
H.S. Diploma - Japanese
Center for International Studies
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