Tifanny Rivera
Greeley
Summary
Knowledgeable Support Specialist with solid background in leading support teams to deliver high-quality service and resolve complex technical issues. Proven track record of implementing efficient support processes and enhancing customer satisfaction. Demonstrated expertise in team management and problem-solving.
Overview
8
8
years of professional experience
Work History
Lead Support Specialist
FNBO
04.2022 - Current
- Provide exceptional customer service, resulting in high levels of client retention and loyalty.
- Identify, escalate and resolve bank payment file processing issues to optimize operations
- Administering bank portals and assisting with user training
- Strengthen internal controls, ensuring compliance with company policies and regulatory requirements.
- Serve as a subject matter expert and provide training to other team members on treasury best practices, policies, and procedures.
- Enhance cash management efficiency by implementing and maintaining treasury systems.
Universal Banker
FNBO
04.2020 - 04.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Personal Banker
JPMorgan Chase
02.2017 - 04.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Certificate - Full Stack Bootcamp
University of Denver
Denver, CO12-2021
Skills
- Escalation handling
- Branch operations
- Customer satisfaction
- Creative solutions
- Cross-functional coordination
- Issues resolution
- Training and mentoring
Timeline
Lead Support Specialist
FNBO
04.2022 - Current
Universal Banker
FNBO
04.2020 - 04.2022
Personal Banker
JPMorgan Chase
02.2017 - 04.2020
Certificate - Full Stack Bootcamp
University of Denver
Similar Profiles
Sarah SlySarah Sly
Storage Engineer at FNBOStorage Engineer at FNBO
ASHLEY PHILLIPSASHLEY PHILLIPS
ACCOUNT MANAGER OF TREASURY SERVICES at FNBOACCOUNT MANAGER OF TREASURY SERVICES at FNBO
Andrew CzyzAndrew Czyz
Director, Decentralized Account Manager at FNBODirector, Decentralized Account Manager at FNBO