Summary
Overview
Work History
Education
Skills
Timeline
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Tierra Martinez

La Junta

Summary

Dynamic professional with extensive experience at the State of Colorado Department of Revenue, excelling in customer service and compliance. Proven ability to multitask and maintain attention to detail while processing documentation. Strong communicator, adept at fostering teamwork and resolving issues efficiently, ensuring high customer satisfaction and operational excellence. Eager to advance to Technician III, leveraging technical expertise and organizational skills to contribute to team success.

Overview

18
18
years of professional experience

Work History

Technician II

State of Colorado Department of Revenue
02.2016 - Current
  • Customer service- Communicating with customers needs, eligibility, and ensure compliance. Providing information to customers about statues, policies and proceeding thorough explanations of identification requirements, requirements to obtain a license or identification cards.
  • Data Entry- Processing computer generated drivers licensing, identification cards and hearing request.
  • Complying with state and local regulations. Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits.
  • Cash handling- Inquire and collect fees for organ donor program and complete voter registration applications Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts).
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Assistant Manager

Sonic Drive In
02.2007 - Current
  • Assist with hiring, training, supervising, managing for 17 years.
  • Celebrating team successes and coaching for better performance Setting clear expectations and providing continuous feedback throughout shift.
  • Creating an upbeat positive atmosphere during the shift that makes work fun Managing the majors: food and paper, labor, and guest service.
  • Maintaining and enforcing SONIC safety and sanitation standards Relentlessly complying with all federal, state, and local laws and regulations Excellent leadership and communication skills, Cash handling, Customer service.
  • Helping employees understand the job duties and their role by sharing the “why” behind tasks.
  • Mandating and complying with all federal, state, and local laws and regulations.
  • Making every guest a repeat customer by ensuring the guest leaves the establishment satisfied every time.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

Assistant Manager

Check Into Cash
03.2012 - 09.2015
  • Loan officer-Cash handling , customer service, providing excellent communication and interpersonal skills. Extreme attention to detail and ability to multitask. Ability to always remain professional and courteous with customers. Verify customer information and process loans through state and local regulations. Managed other employees not only in my office but other offices and training them to par.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Established clear communication channels between staff members to ensure smooth workflow throughout the store.

Education

High School Diploma -

Rocky Ford High School
Rocky Ford, CO
05-2009

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Troubleshooting
  • Documentation and reporting
  • OSHA compliance
  • Performance improvement
  • Customer rapport
  • Time management
  • Goal setting

Timeline

Technician II

State of Colorado Department of Revenue
02.2016 - Current

Assistant Manager

Check Into Cash
03.2012 - 09.2015

Assistant Manager

Sonic Drive In
02.2007 - Current

High School Diploma -

Rocky Ford High School

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Tierra Martinez