Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ticoa Thomas

Colorado Springs

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am personable and responsible with 5+ years in retail and customer service. I am a solid team player with an upbeat, positive attitude. I work well independently and as part of a team. I am tactful in dealing with a wide variety of people as well as discrete, show empathy, good judgement, organized, and show initiative which are important characteristics that I have for myself.

Overview

15
15
years of professional experience

Work History

Nutrition Services Assistant

Harrison School District Two
03.2016 - Current
  • Utilize computers for point of sale and district communication.
  • Complete all food service tasks as directed by kitchen manager.
  • Communicate clearly and positively with co-workers and management.
  • Accurately measured ingredients required for specific food items.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Assist in preparing food for the National School Lunch program through preparation and serving on the line.
  • Stock and price inventory in milk and drink coolers and other storage areas.

Enrollment Services Specialist

Peak Vista Community Health Centers
04.2023 - 04.2024
  • Answer calls regarding patient coverage status, payer contract and billing questions, transferring calls to appropriate departments and other patient service duties.
  • Make appointments and register patients to practice management systems.
  • Data entry
  • Create new patient accounts.

Laboratory Collection Specialist

Cordant Health Solutions
01.2022 - 04.2023
  • Collect, log, order, process, and ship urine, oral, and/or hair specimens to the laboratory.
  • Maintain organization in the collection of all specimens.
  • Assemble samples for shipping.
  • File requisitions, chain of custody forms, and associated paperwork.
  • Collect and scan insurance.

Instructional Paraprofessional

Harrison School District Two
01.2020 - 01.2021
  • Support the classroom teacher by reinforcing curriculum with individual or small groups of students.
  • Tutor and aid in instruction in the English language.
  • Assist in supervising students on playgrounds, in hallways, crossing the street, and field trips.
  • Prepare instructional material, correcting and grading student work, monitoring groups of children.
  • Administer test in oral reading, writing, math, and comprehension.

Customer Service Representative

Xerox
08.2010 - 09.2012
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries in a timely fashion.
  • Demonstrated mastery of call script within specified time frames.
  • Always maintained up-to-date records.
  • Built customer loyalty by placing follow-up calls to customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.

Education

CERTIFICATE - Medical Assisting

PIMA MEDICAL INSTITUTE
Colorado Springs, Co

DIPLOMA - undefined

HARRISON HIGH SCHOOL
Colorado Springs, Co

Skills

  • Strong organizational skills
  • Active listening skills
  • Customer service expert
  • Courteous demeanor
  • Adaptive team player

Timeline

Enrollment Services Specialist

Peak Vista Community Health Centers
04.2023 - 04.2024

Laboratory Collection Specialist

Cordant Health Solutions
01.2022 - 04.2023

Instructional Paraprofessional

Harrison School District Two
01.2020 - 01.2021

Nutrition Services Assistant

Harrison School District Two
03.2016 - Current

Customer Service Representative

Xerox
08.2010 - 09.2012

CERTIFICATE - Medical Assisting

PIMA MEDICAL INSTITUTE

DIPLOMA - undefined

HARRISON HIGH SCHOOL

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