Ticoa Thomas
Colorado Springs
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am personable and responsible with 5+ years in retail and customer service. I am a solid team player with an upbeat, positive attitude. I work well independently and as part of a team. I am tactful in dealing with a wide variety of people as well as discrete, show empathy, good judgement, organized, and show initiative which are important characteristics that I have for myself.
Overview
15
15
years of professional experience
Work History
Nutrition Services Assistant
Harrison School District Two
03.2016 - Current
- Utilize computers for point of sale and district communication.
- Complete all food service tasks as directed by kitchen manager.
- Communicate clearly and positively with co-workers and management.
- Accurately measured ingredients required for specific food items.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Assist in preparing food for the National School Lunch program through preparation and serving on the line.
- Stock and price inventory in milk and drink coolers and other storage areas.
Enrollment Services Specialist
Peak Vista Community Health Centers
04.2023 - 04.2024
- Answer calls regarding patient coverage status, payer contract and billing questions, transferring calls to appropriate departments and other patient service duties.
- Make appointments and register patients to practice management systems.
- Data entry
- Create new patient accounts.
Laboratory Collection Specialist
Cordant Health Solutions
01.2022 - 04.2023
- Collect, log, order, process, and ship urine, oral, and/or hair specimens to the laboratory.
- Maintain organization in the collection of all specimens.
- Assemble samples for shipping.
- File requisitions, chain of custody forms, and associated paperwork.
- Collect and scan insurance.
Instructional Paraprofessional
Harrison School District Two
01.2020 - 01.2021
- Support the classroom teacher by reinforcing curriculum with individual or small groups of students.
- Tutor and aid in instruction in the English language.
- Assist in supervising students on playgrounds, in hallways, crossing the street, and field trips.
- Prepare instructional material, correcting and grading student work, monitoring groups of children.
- Administer test in oral reading, writing, math, and comprehension.
Customer Service Representative
Xerox
08.2010 - 09.2012
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries in a timely fashion.
- Demonstrated mastery of call script within specified time frames.
- Always maintained up-to-date records.
- Built customer loyalty by placing follow-up calls to customers who reported product issues.
- Properly directed inbound calls in phone queues to improve call flow.
Education
CERTIFICATE - Medical Assisting
PIMA MEDICAL INSTITUTE
Colorado Springs, CoDIPLOMA - undefined
HARRISON HIGH SCHOOL
Colorado Springs, CoSkills
- Strong organizational skills
- Active listening skills
- Customer service expert
- Courteous demeanor
- Adaptive team player
Timeline
Enrollment Services Specialist
Peak Vista Community Health Centers
04.2023 - 04.2024
Laboratory Collection Specialist
Cordant Health Solutions
01.2022 - 04.2023
Instructional Paraprofessional
Harrison School District Two
01.2020 - 01.2021
Nutrition Services Assistant
Harrison School District Two
03.2016 - Current
Customer Service Representative
Xerox
08.2010 - 09.2012
CERTIFICATE - Medical Assisting
PIMA MEDICAL INSTITUTE
DIPLOMA - undefined
HARRISON HIGH SCHOOL