NFT projects, Launchpads, Cryptocurrencies
Thomas Torrealba
Customer Support Executive
Bogotá,DC
Summary
Organized Virtual Assistant & Customer Support Executive dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering more than 3 years of experience providing quality administrative support to clients.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Customer Service Manager
Sergi Rodriguez Zambrana
Barcelona, Cataluña
12.2020 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Created and reviewed tickets to address the problem to our tech and billing team.
E-Commerce Virtual Assistant
Jackie Rahl
Calgary, Alberta
04.2021 - Current
- Managed multiple Shopify stores, keep track of inventories, product tagging, and order fulfillment.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Analyzed and compiled data to complete several projects and meet deadlines.
- Gathered content and data to keep products information up to date.
- Collaborated with various team members from other company departments.
Customer Service Agent
Sergi Rodriguez Zambrana
Barcelona, Cataluña
01.2019 - 12.2022
- Educated clients on account services and resolved client inquiries regarding statement information and order status.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed multiple Shopify stores and clients database.
Customer Service Manager
Gerard Usero
Barcelona, Cataluña
06.2019 - 06.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assisted customers to solve their inquiries through multiple social and web channels on a daily basis.
Virtual Executive Assistant
Carlos Franco
Estero, Florida
08.2018 - 06.2019
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for company's CEO using software proficiencies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for the CEO.
Education
High School Diploma -
Julieta Sanchez High School
Cojedes, Venezuela 07.2007 - 07.2012
Municipal Administration And Management - Management Science
UNEFA
Cojedes, Venezuela 07.2013 - 07.2019
ESL (English As A Second Language) - English Language
Speed Learning
Cojedes, Venezuela 01.2019 - 06.2019
Skills
Fast learner
Self-motivated and proactive
Patient and able to take criticism
Excellent written & verbal communication skills
Team player
Detail-oriented
Interests
workout
I wake up at 6:00 am in the morning and head to gym to have an intense workout to activate my body and mind and start a great day.
Timeline
E-Commerce Virtual Assistant
Jackie Rahl
04.2021 - Current
Customer Service Manager
Sergi Rodriguez Zambrana
12.2020 - Current
Customer Service Manager
Gerard Usero
06.2019 - 06.2020
Customer Service Agent
Sergi Rodriguez Zambrana
01.2019 - 12.2022
ESL (English As A Second Language) - English Language
Speed Learning
01.2019 - 06.2019
Virtual Executive Assistant
Carlos Franco
08.2018 - 06.2019
Municipal Administration And Management - Management Science
UNEFA
07.2013 - 07.2019
High School Diploma -
Julieta Sanchez High School
07.2007 - 07.2012