Summary
Overview
Work History
Education
Skills
Interests
workout
Timeline
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Thomas Torrealba

Thomas Torrealba

Customer Support Executive
Bogotá,DC

Summary

Organized Virtual Assistant & Customer Support Executive dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering more than 3 years of experience providing quality administrative support to clients.

Overview

3
3
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Customer Service Manager

Sergi Rodriguez Zambrana
Barcelona, Cataluña
12.2020 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Created and reviewed tickets to address the problem to our tech and billing team.

E-Commerce Virtual Assistant

Jackie Rahl
Calgary, Alberta
04.2021 - Current
  • Managed multiple Shopify stores, keep track of inventories, product tagging, and order fulfillment.
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Analyzed and compiled data to complete several projects and meet deadlines.
  • Gathered content and data to keep products information up to date.
  • Collaborated with various team members from other company departments.

Customer Service Agent

Sergi Rodriguez Zambrana
Barcelona, Cataluña
01.2019 - 12.2022
  • Educated clients on account services and resolved client inquiries regarding statement information and order status.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed multiple Shopify stores and clients database.

Customer Service Manager

Gerard Usero
Barcelona, Cataluña
06.2019 - 06.2020
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assisted customers to solve their inquiries through multiple social and web channels on a daily basis.

Virtual Executive Assistant

Carlos Franco
Estero, Florida
08.2018 - 06.2019
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Prepared documents, reports and presentations for company's CEO using software proficiencies.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Processed travel expenses and reimbursements for the CEO.

Education

High School Diploma -

Julieta Sanchez High School
Cojedes, Venezuela
07.2007 - 07.2012

Municipal Administration And Management - Management Science

UNEFA
Cojedes, Venezuela
07.2013 - 07.2019

ESL (English As A Second Language) - English Language

Speed Learning
Cojedes, Venezuela
01.2019 - 06.2019

Skills

Fast learner

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Interests

NFT projects, Launchpads, Cryptocurrencies

workout

I wake up at 6:00 am in the morning and head to gym to have an intense workout to activate my body and mind and start a great day.

Timeline

E-Commerce Virtual Assistant

Jackie Rahl
04.2021 - Current

Customer Service Manager

Sergi Rodriguez Zambrana
12.2020 - Current

Customer Service Manager

Gerard Usero
06.2019 - 06.2020

Customer Service Agent

Sergi Rodriguez Zambrana
01.2019 - 12.2022

ESL (English As A Second Language) - English Language

Speed Learning
01.2019 - 06.2019

Virtual Executive Assistant

Carlos Franco
08.2018 - 06.2019

Municipal Administration And Management - Management Science

UNEFA
07.2013 - 07.2019

High School Diploma -

Julieta Sanchez High School
07.2007 - 07.2012

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Thomas TorrealbaCustomer Support Executive