Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Wade

Colorado Springs

Summary

Dynamic and dedicated professional with a strong background in customer service at Chick-fil-A. Proven ability to empower teams and enhance customer experiences through effective communication and conflict resolution. Skilled in money handling and maintaining a clean environment, ensuring high standards of service and patient care.

Overview

6
6
years of professional experience

Work History

Cashier

7/11 Convenience Store
02.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Team Leader

Chick-fil-A
01.2019 - 10.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Health Care Assistant

Squeeze Media
08.2022 - 11.2022
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.

Education

Bachelor of Science - Pre-med

Boise State University
Boise, ID
05-2027

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Customer service excellence

Timeline

Cashier

7/11 Convenience Store
02.2025 - Current

Health Care Assistant

Squeeze Media
08.2022 - 11.2022

Team Leader

Chick-fil-A
01.2019 - 10.2024

Bachelor of Science - Pre-med

Boise State University

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Thomas Wade