Thomas Thompson
Denver
Summary
At Schomp Subaru, I excelled as a Windshield Service Coordinator, ensuring installations adhered to the highest safety and manufacturer standards. My leadership significantly improved department efficiency, while my expertise in scheduling and problem-solving enhanced service quality. Skilled in both complaint resolution and team supervision, I consistently exceeded performance goals.
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
2
2
years of professional experience
Work History
Windshield Service Coordinator
Schomp Subaru
06.2023 - Current
- Schedule Management:
Coordinate and manage the daily service schedule, ensuring efficient time allocation for all repair and replacement appointments. Confirm and reschedule appointments as necessary based on customer and technician availability. - Repair Orders:
Accurately write repair orders, detailing customer information, service requirements, and parts needed. Ensure all necessary documentation is completed and processed for timely service delivery. - Parts Tracking:
Track the availability and delivery of required parts for each service. Follow up with vendors to ensure timely delivery and resolve any delays or issues with part procurement. - Customer Communication:
Maintain consistent and professional communication with customers. Confirm service appointments, address questions or concerns, and provide updates on service status. Ensure customers are satisfied with the service provided. - Insurance Liaison:
Act as a point of contact between customers and insurance companies. Assist with gathering necessary documentation and ensuring insurance approvals for windshield repairs or replacements are obtained. - Quality Assurance:
Ensure high levels of customer satisfaction by addressing any issues or concerns promptly and professionally. Follow up with customers post-service to confirm satisfaction and resolve any post-repair issues. - Record Keeping:
Maintain accurate and organized records of all repair orders, customer interactions, insurance communications, and service details. Use company software systems to track appointments and parts inventory.
Education
High School Diploma -
Colorado Preparatory Academy
Westminster, CO05-2023
Skills
- Scheduling
- Complaint resolution
- Product sales
- Typing proficiency
- Problem-solving
- Email communication
- Verbal and written communication
- Organization
- Supervision and leadership
Timeline
Windshield Service Coordinator
Schomp Subaru
06.2023 - Current
High School Diploma -
Colorado Preparatory Academy
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