Thomas Neal
Denver
Summary
Dedicated service advisor with a proven track record in customer satisfaction, effective communication, and workflow management. Expertise in coordinating service schedules and resolving customer inquiries, ensuring optimal service delivery.
Detail-oriented automotive parts specialist with over eight years of experience in customer service and vehicle maintenance coordination. Recognized for strong time management and active listening skills, consistently achieving high levels of customer satisfaction and efficient service operations.
Overview
16
16
years of professional experience
1991
1991
years of post-secondary education
Work History
Service advisor/Automotive Parts Specialist
Planet Honda
Golden
04.2017 - 12.2025
- Assisted customers with vehicle service inquiries and appointments.
- Coordinated service schedules with technicians and parts departments.
- Communicated service recommendations and maintenance options to clients.
- Managed customer follow-ups to ensure satisfaction and service completion.
- Documented service history and customer interactions in the system.
- Provided product knowledge on Honda vehicles and services offered.
- Resolved customer complaints and issues promptly and professionally.
- Maintained a clean and organized service area for optimal efficiency.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Larry Miller cdjr
Thornton
03.2015 - 03.2017
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Coordinated service recommendations based on customer needs and vehicle condition.
- Explained repair options and maintenance services clearly to customers.
Service Advisor
AutoNation Hyundai
Denver
01.2010 - 03.2015
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Coordinated service recommendations based on customer needs and vehicle condition.
- Explained repair options and maintenance services clearly to customers.
Education
Associate Degree - Computer Aided Drafting
Denver Institute of Technology
Denver , Colorado 06.1990 - 07.1992
Centaurus High Scool
Lafayette, COSkills
- Vehicle diagnostics
- Service scheduling
- Customer follow-up
- Estimate preparation
- Accurate communication
- Attention to detail
- Time management
- Active listening
- Service estimates
- Documentation and reporting
- Price quoting
- Excellent communication
- Customer service
- Workflow management
- Order fulfillment
- Reporting and documentation
- Computer skills
- Sales expertise
- Strong work ethic
Work Preference
Salary Range
$60000/yr - $200000/yrTimeline
Service advisor/Automotive Parts Specialist
Planet Honda
04.2017 - 12.2025
Service Advisor
Larry Miller cdjr
03.2015 - 03.2017
Service Advisor
AutoNation Hyundai
01.2010 - 03.2015
Associate Degree - Computer Aided Drafting
Denver Institute of Technology
06.1990 - 07.1992
Centaurus High Scool