Thomas Nagel

• Responsible for facilitating communication between third party companies that integrate with HouseCall Pro.
• Diagnosing back end issues with the software and providing efficient solutions to any problems the customer may be experiencing.
• Provide a detailed diagnoses and outline support tickets for engineering and other internal teams to investigate issues further if needed for 20-40 customers a day.

Provide important customer support to blue collar customers who subscribe to Housecall Pro’s cloud-based field service management software platform. Clearly communicate detailed instructions to use various features of the program and provide flexible support to meet any of the customers needs.

Assisting customers in making purchasing decisions in the store and educating them on what products may be the best fit for their lifestyle. High attention to detail for paperwork to be filled out during the sale of ATF regulated items and background checks in order to stay compliant with store and government policies.