Thomas Mitchell
Colorado Springs
Summary
Developed strong interpersonal and communication skills in clinical mental health setting, seeking to transition into a new field. Delivered compassionate patient support in community-based treatment facility and contributed to many patients' status improvements. Proficient in patient care and support with focus on empathy and effective communication. Looking to leverage these skills in a dynamic and supportive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Peak View Behavioral Health
01.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Provided direct patient care under the delegation and/or supervision of a nurse
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Charted patient behaviors, activities, and vitals
- Gather vital signs of patients
- Stock all areas of the unit
Customer Specialist
CarMax
09.2018 - 01.2024
- Maintained control log of vehicle certificates of origin and titles, using DMV systems and history reports
- Organized and prepared tax and title documents to transfer ownership of property
- Organized work areas to foster efficiency
- Close rate of over30%
- Stayed up-to-date on Colorado laws and licensing
Guest Service Attendant
Target
09.2016 - 09.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Created welcoming and comfortable environment for guests
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
Education
Bachelor of Science - Nursing
Pikes Peak State College
Colorado Springs, CO05-2027
High School Diploma - undefined
Woodland Park High School
Woodland Park, CO05.2016
Skills
- Prioritize patient wellbeing and current/future outlook
- Teaches those new to the mental health and healthcare field efficiently
- Working as a team to achieve goals
- Greets new ideas and feedback
- Works well in a fast paced environment
- Care plan development
- Problem-solving
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant (In Progress)
Timeline
Mental Health Technician
Peak View Behavioral Health
01.2024 - Current
Customer Specialist
CarMax
09.2018 - 01.2024
Guest Service Attendant
Target
09.2016 - 09.2018
High School Diploma - undefined
Woodland Park High School
Bachelor of Science - Nursing
Pikes Peak State College
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