Thomas McLaughlin
Parker
Summary
Experienced with assessing and processing loan applications efficiently. Utilizes attention to detail and organizational skills to ensure compliance and accuracy. Knowledge of regulatory standards and effective communication ensures smooth collaboration with clients and team members.
Overview
9
9
years of professional experience
Work History
Delivery Driver
UPS
08.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Loan Processor
PulteGroup
02.2020 - 07.2020
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Provided quick turnaround times to maintain fast-past schedule.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Handled any conditions sent from underwriting departments.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
Manager
Panda Express
02.2019 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Bar Manager
Bar Louie
10.2017 - 08.2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Assistant Branch Manager
Bank of the West
09.2016 - 05.2017
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Reviewed credit applications for risk factors and credit worthiness.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Examined customer loan applications for loan approvals and denials.
Education
Bachelor of Science - Financial Services
Metropolitan State University of Denver
Denver, CO05-2012
Smoky Hill High School
Aurora, CO05-2000
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- File management
- Deadline management
- Attention to detail
Timeline
Delivery Driver
UPS
08.2020 - Current
Loan Processor
PulteGroup
02.2020 - 07.2020
Manager
Panda Express
02.2019 - 02.2020
Bar Manager
Bar Louie
10.2017 - 08.2018
Assistant Branch Manager
Bank of the West
09.2016 - 05.2017
Bachelor of Science - Financial Services
Metropolitan State University of Denver
Smoky Hill High School
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