Thomas Lund
Greenwood Village
Summary
Personable and driven individual with talent for building strong client relationships and positive, upbeat demeanor. Possesses fundamental understanding of sales strategies and client management, with strong communication and organizational skills. Ready to deliver impactful results by leveraging interpersonal skills and keen attention to detail.
Overview
7
7
years of professional experience
Work History
Account Executive - SDR
Datavant
06.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
- Negotiated favorable terms in high-stake contracts, ensuring profitability and long-term partnership viability.
- Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
Regional Manager of Operations
Ciox Health - Datavant
03.2018 - 06.2022
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Business Management
Colorado State University
Fort Collins, COAssociate of Applied Science - Fire Science & Administration
Lake Superior College
Duluth, MN12-2012
High School Diploma -
Century High School
Rochester, MN06-2009
Skills
- Client relationship building
- Account management
- Strategic selling
- New business opportunities
- Customer relations
- Territory management
- Sales quota achievement
- Business development and planning
- Sales strategies
- Lead generation
- Strong relationships
Timeline
Account Executive - SDR
Datavant
06.2022 - Current
Regional Manager of Operations
Ciox Health - Datavant
03.2018 - 06.2022
Bachelor of Science - Business Management
Colorado State University
Associate of Applied Science - Fire Science & Administration
Lake Superior College
High School Diploma -
Century High School
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