Thomas Golec
Denver
Summary
Dynamic Ancillary Claims Adjuster at Allstate with a proven track record in claims investigation and complex problem solving. Expertly optimized workflows, enhancing efficiency while exceeding service metrics. Passionate about customer relationship management, I thrive on delivering exceptional results and innovative solutions in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Ancillary Claims Adjuster
Allstate
01.2022 - Current
- Accelerated work environment abjudicating claims and reviews alongside making 70 plus phone calls a day from shops, dealers and customers.
- Perfected an intuitive workflow balancing claims requiring processing with a high volume of client needs to optimize efficiency and production.
- Analyzed complex claim discrepencies creating solutions as a result of in depth sleuthing.
Editor, Soundtrack Producer
Set Jobs
01.2007 - Current
- Production Assistant on feature film, "Broken Roads".
- Gaffing and Grip for full workdays on professional sets. Responsible for lighting equipment and set up.
- Director for four films.
- Art Director. Coordinated set construction to achieve a realistic environment for the film.
- Achieved professional quality film and sound edits for interviews, short films and documentaries.
- Self taught knowledge and application for special effects, using advanced editing software to enhance the film's style.
- Composed original music scores for films, utilizing Music Production Software and audio mastering techniques to enhance the quality and presentation of films.
- Collaborated with Director to select the appropriate music styles to match the mood and pacing of each respective film.
- Film Industry
GAP - Customer Service Representative
Allstate
01.2019 - 01.2022
- Interfaced with lenders, dealers and customers by implementing effective customer centric language and in depth knowledge of dealership contracts.
- Demonstrated extensive knowledge of the claims process and document indexing to assist in moving claims to completion with ease of customer experience.
- Exceeded all required metrics for efficient call handle times, to achieve optimal service levels and maximize business volume.
Sales and Logistics
Office Depot
01.2014 - 01.2019
- Seasoned experience in building rapport with clients, creating a comprehensive solution for their business and home office environment.
- Surpassed sale expectations and earned sales awards.
- Trainer of new representatives improving sales results, by creatively meeting client's needs and maintaining sale floor organization.
- Logistics: Optimized the processing of receivable shipments. Maximized efficiency through organization of extensive inventory.
Sales Representative
KWL Enterprises
01.2009 - 01.2012
- Direct to homeowner sales of roof replacement and roof inspections. Self taught.
- Achieved competency regarding aspects of the restoration industry in Colorado.
- Analyzed maps and historical weather reports to maximize sales opportunities, and create new territories. Responsible for training new sales reps in the field.
- Proven ability to earn customer's trust and gain the sale despite competitor's previous efforts with the customer.
Education
Bachelor of Fine Arts - Colorado Film School
Regis University
Colorado01.2012
Awarded Dean's List -
Community College of Aurora
01.2009
High School Diploma -
William J. Palmer High School
Colorado Springs, CO01.2007
Skills
- Claims investigation
- Policy interpretation
- Complex problem solving
- Documentation management
- Claims processing systems
- Customer relationship management
Relevant Interests
- Guitar, 20 years, Self-Taught professional musician, original music performed.
- Music Production/Audio Engineering, 15 years - released original music, professional training from seasoned producer.
Timeline
Ancillary Claims Adjuster
Allstate
01.2022 - Current
GAP - Customer Service Representative
Allstate
01.2019 - 01.2022
Sales and Logistics
Office Depot
01.2014 - 01.2019
Sales Representative
KWL Enterprises
01.2009 - 01.2012
Editor, Soundtrack Producer
Set Jobs
01.2007 - Current
Bachelor of Fine Arts - Colorado Film School
Regis University
Awarded Dean's List -
Community College of Aurora
High School Diploma -
William J. Palmer High School