Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Black

Office Support Specialist
Aurora,CO

Summary

Experienced customer service and administrative assistant with a proven track record of delivering excellent customer support and resolving client issues. Skilled in handling various customer inquiries and maintaining high satisfaction ratings. Possesses strong communication and problem-solving abilities to enhance customer experiences and achieve positive outcomes. Transitioning careers to pursue a role in the auto cleaning/detailing industry.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

King Sooper’s Grocery Stores
Aurora, CO
06.2015 - 07.2015
  • Helped with gathering baskets and bagging groceries for customers. Cleaned work stations and helped organize products.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Counseling Assistant

Teresa Edwards Counseling
Tulsa, Oklahoma
01.2017 - 05.2017
  • Witnessed multiple counseling sessions, and learned numerous counseling techniques on how to help others in their various situations with family, business, and life stages.
  • Enhanced group therapy sessions by facilitating open communication and fostering a supportive environment.
  • Streamlined documentation processes by implementing efficient record-keeping systems, reducing administrative workload for counseling staff.

Office Assistant

Eastern Dispose-All
Aurora, CO
03.2018 - 08.2021
  • Regularly helped with customer billing for residential and commercial customers; this included data entry, and the production of various invoices that were printed, cut, sorted, and envelope-stuffed for mailing.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Supervisor

Eastern Dispose All
Watkins, Colorado
08.2021 - 10.2022
  • Oversaw daily operations of the team, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Office Manager

Eastern Dispose All
Aurora, CO
03.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided great customer service when addressing client inquiries or concerns.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Education

Bachelor of Science - Christian Care Counseling, Business Minor

Oral Roberts University
Tulsa, OK
01.2013 - 1 2017

Skills

Friendly Customer service

Listening skills

Optimistic mindset

Analytical problem-solving

Workflow optimization

Proficient in managing multiple tasks

Effective time management

Administrative support

Accurate data entry

Office management

Employee training

Strong attention to detail

Timeline

Office Manager

Eastern Dispose All
03.2023 - Current

Supervisor

Eastern Dispose All
08.2021 - 10.2022

Office Assistant

Eastern Dispose-All
03.2018 - 08.2021

Counseling Assistant

Teresa Edwards Counseling
01.2017 - 05.2017

Customer Service Associate

King Sooper’s Grocery Stores
06.2015 - 07.2015

Bachelor of Science - Christian Care Counseling, Business Minor

Oral Roberts University
01.2013 - 1 2017

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Thomas BlackOffice Support Specialist