Theron Hewlett
Denver
Summary
Dynamic Area Manager with a proven track record at Amazon, excelling in business development and team management. Spearheaded strategies that enhanced customer service and drove sales growth. Adept at relationship building, I fostered a mentoring culture that improved staff performance and engagement, ensuring alignment with organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Area Manager
Amazon
08.2021 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Learning Ambassador
Amazon
05.2020 - 08.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Food Waiter
Ralph & Kacoo’s
01.2016 - 05.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - History
Spring Hill College
Mobile, AL05-2021
Skills
- Controlling costs
- Relationship building and management
- Business development and planning
- Team development
- Staff management
- Performance management
- Staff development
- Goals and performance
Timeline
Area Manager
Amazon
08.2021 - Current
Learning Ambassador
Amazon
05.2020 - 08.2021
Food Waiter
Ralph & Kacoo’s
01.2016 - 05.2020
Bachelor of Science - History
Spring Hill College