Theresa Conley
Colorado Springs
Summary
Dynamic and customer-focused professional with extensive experience at Instacart and Doordash. Proven ability to enhance customer satisfaction through exceptional service and attention to detail. Skilled in delivery management and effective communication, ensuring timely and accurate order fulfillment. Recognized for maintaining high standards of food safety and sanitation while managing multiple tasks efficiently.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Instacart
07.2024 - 12.2025
- Assisted customers with product selections based on preferences and dietary needs.
- Navigated store layouts efficiently to fulfill customer orders accurately and timely.
- Communicated with customers to confirm special requests and ensure satisfaction.
- Utilized Instacart app for order processing and inventory management effectively.
Food Delivery Driver
Doordash
09.2023 - 07.2024
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Maintained vehicle cleanliness and inspected for safety compliance before each shift.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Verified orders prior to completing deliveries to avoid customer complaints.
Server
El Paso Club
08.2023 - 01.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders accurately, reducing wait times and enhancing service efficiency.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining quality standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
No Degree - Billing And Coding
College of Office Technology
Chicago, IL09-2004
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Upbeat and outgoing attitude
- Physical stamina
- Lift up to 50 pounds
- Delivery management
- Delivery procedures
- Food safety and sanitation
Timeline
Personal Shopper
Instacart
07.2024 - 12.2025
Food Delivery Driver
Doordash
09.2023 - 07.2024
Server
El Paso Club
08.2023 - 01.2024
No Degree - Billing And Coding
College of Office Technology