THERESA BURALLI
Broomfield
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
26
26
years of professional experience
Work History
Senior Support Specialist
Bettrdata.io
Golden
09.2024 - 06.2025
- Provide high-quality technical support to clients, ensuring efficient issue resolution and positive outcomes.
- Serve as the first point of contact for incoming help desk tickets, ensuring efficient triage and assignment based on urgency and expertise.
- Serve as a liaison between clients and engineering teams, translating customer feedback into actionable improvements.
- Enhance internal processes and documentation to improve service efficiency and customer experience.
- Communicate complex technical issues to a broad range of stakeholders clearly and effectively.
- Ensure compliance with SLAs, policies, and security standards, while maintaining a customer-first mindset.
Director, Data Client Services
Epsilon
Westminster
10.2009 - 04.2024
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
Manager, Data Client Services
Epsilon
Westminster
06.2003 - 10.2009
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Client Services Lead Technician
Epsilon
Westminster
06.1999 - 09.2003
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Science - Business Administration
Regis University
Denver, CO05.2009
Skills
- Cross-departmental teamwork
- Dependability and responsibility
- Flexible scheduling
- Computer proficiency
- Decision-making skills
- Active listening
- Situation prioritization
- Pressure management
- Attention to detail
- Multitasking abilities
- Leadership and supervision
- Interpersonal communication
- Microsoft 365 suite
- Zendesk expertise
- Notion proficiency
Timeline
Senior Support Specialist
Bettrdata.io
09.2024 - 06.2025
Director, Data Client Services
Epsilon
10.2009 - 04.2024
Manager, Data Client Services
Epsilon
06.2003 - 10.2009
Client Services Lead Technician
Epsilon
06.1999 - 09.2003
Bachelor of Science - Business Administration
Regis University
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