Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Theresa Belleau

Westminster

Summary

A management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses a strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility. Skilled in optimizing operations and maintaining workplace safety, ensuring high standards of service and compliance in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Shift Supervisor/Barista

Starbucks
05.2006 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

General Store Manager

Sweet Rose Enterprises, Melt Franchise
10.2008 - 07.2013
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Recruited, trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.

Front Desk Medical Receptionist

Colorado Eye Center
03.1999 - 06.2011
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

No Degree - Fine Arts

Colorado State University
Fort Collins, CO

High School Diploma -

Campion Academy
Loveland, CO
05-1987

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management

Languages

Spanish
Limited Working
French
Limited Working

Timeline

General Store Manager

Sweet Rose Enterprises, Melt Franchise
10.2008 - 07.2013

Shift Supervisor/Barista

Starbucks
05.2006 - 08.2024

Front Desk Medical Receptionist

Colorado Eye Center
03.1999 - 06.2011

No Degree - Fine Arts

Colorado State University

High School Diploma -

Campion Academy

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Theresa Belleau