Ryan Harrison
Grand Junction
Summary
Dynamic restaurant professional with over 25 years of experience, including leadership at Overboard Bar & Grill. Demonstrates a proven track record in enhancing customer satisfaction and operational efficiency in high-pressure environments. Expertise in team building and cost control, consistently delivering exceptional service while anticipating guest needs. Aiming to leverage extensive experience to drive continued success in the hospitality industry.
Overview
20
20
years of professional experience
Work History
Lead Server
Feisty Pint
Grand Junction
07.2020 - 05.2025
- Effectively and efficiently served guests in a high volume atmosphere while flexing into the bar and kitchen team to ensure a great guest experience
- Controlled costs by minimizing waste and maximizing table turns.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
Server
Red Lobster
Grand Junction
07.2013 - 07.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Bartender
Smallest Bar
Key West
01.2012 - 07.2013
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Restaurant Manager
Overboard Bar & Grill
Key West
03.2010 - 01.2012
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Provided exceptional customer service by anticipating guest needs before they arise.
Restaurant Manager
McDonald's
Key West
04.2005 - 06.2010
- Maintained all aspects of the restaurant including ordering/receiving, hiring/retention, sales/people/team building, as well as scheduling.
- Ensured compliance with all food safety regulations and sanitation standards.
Education
Effective Management Practices - Business Management
McDonald's Headquarters
Orlando Florida03-2009
Skills
- Customer Service
- Thrives under high pressure high volume
- People forward
- Strong work ethic
- 25 plus years of experience in restaurant service
- Team building
Timeline
Lead Server
Feisty Pint
07.2020 - 05.2025
Server
Red Lobster
07.2013 - 07.2019
Bartender
Smallest Bar
01.2012 - 07.2013
Restaurant Manager
Overboard Bar & Grill
03.2010 - 01.2012
Restaurant Manager
McDonald's
04.2005 - 06.2010
Effective Management Practices - Business Management
McDonald's Headquarters
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