Thelma Hernandez

• Exercised composure under pressure and in escalated customer service scenarios.
• Developed strategic plans and increased production, productivity and customer service.
• Utilized exceptional customer service skills throughout lash consultations and services.

I answer any questions a customer may have about our different fragrances.

I stock and arrange our displays and make everything presentable for our client's store at Macy's.

Thru out the day I deal with hundreds of different people especially during the holidays.

• Demonstrated products to help customers make purchasing decisions on perfumes and fragrances
• Processed accurate credit, debit, check and cash sales transactions for more than 40 customer orders per day

I started the entire wearhouse line, by having a 1,400 lb roll of fiberglass ready and making sure to splice out to a new roll with out stopping the line.

I would bring more rolls down as needed with my forklift as needed.

I was part of the safety team for the 23 years that I was there.

I trained and certified different people on the forklifts as well.

• Used coordination and planning skills to achieve results according to schedule
• Resolved problems, improved operations and provided exceptional service
• Improved operations through consistent hard work and dedication