Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Thanh Ly

Montrose

Summary

Dynamic Convenience Store Manager at Smart Market Conoco with a proven track record in enhancing customer satisfaction and optimizing store operations. Expert in inventory management and staff training, I effectively resolved customer complaints and improved sales through strategic pricing adjustments. Committed to delivering exceptional service while fostering a motivated team environment.

Overview

8
8
years of professional experience

Work History

Convenience Store Manager

Smart Market Conoco
Montrose
06.2022 - Current
  • Analyzed sales trends to adjust pricing levels accordingly.
  • Inspected store premises regularly to ensure cleanliness standards were met.
  • Performed regular price comparisons with competitors' products and services.
  • Ordered supplies from vendors as needed while monitoring costs closely.
  • Updated store systems with current pricing changes or product additions.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Managed daily store operations, including opening and closing procedures.
  • Provided coaching and guidance to motivate staff towards achieving goals.
  • Monitored daily financial transactions and tracked sales data to identify areas of improvement.

Table Games Dealer

San Manuel Casino
San Bernardino
06.2017 - 06.2022
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Responded quickly and appropriately to any disputes that arose between players.
  • Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
  • Communicated effectively with other members of the table games staff team.
  • Provided friendly customer service to guests at the casino table games area.
  • Maintained a positive attitude and professional demeanor during shifts.
  • Cashed in chips for players who wished to leave the table game area.
  • Demonstrated proper shuffling techniques for each game dealt.
  • Collected losing bets and paid out winnings promptly and accurately.
  • Verified patron identification to confirm legal age for gambling activities.
  • Monitored patrons for signs of cheating or disruptive behavior.
  • Answered questions from patrons regarding house rules or gaming regulations.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.

Education

High School Diploma -

Redlands Adult School
05-2016

Skills

  • Customer service
  • Store operations
  • Inventory management
  • Cash handling
  • Store maintenance
  • Staff training
  • Multitasking
  • Problem-solving

Languages

English
Limited
Vietnamese
Limited
Cambodian
Elementary
Spanish
Elementary

References

References available upon request.

Timeline

Convenience Store Manager

Smart Market Conoco
06.2022 - Current

Table Games Dealer

San Manuel Casino
06.2017 - 06.2022

High School Diploma -

Redlands Adult School

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Thanh Ly