Thane Viktora
Colorado Springs
Summary
Motivated and passionate job seeker eager to secure an entry-level IT position. Ready to help the team achieve company goals. Looking for an opportunity to cultivate my skills while continuing to grow on a personal and professional level.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Vigilant Tiger Security
11.2022 - 05.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Executive Coordinator
Inspired Workspace
01.2019 - 11.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Increased cost-efficiency by identifying areas for improvement and implementing budgetary controls where necessary.
- Provided high-level administrative support to executives, allowing them to focus on strategic initiatives.
Retention Specialist
Spectrum
07.2016 - 05.2019
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV05.2015
Skills
- Technical Support
- Network configuration
- LAN/WAN
- Task prioritization
- Relationship Building
- Hardware and software installation
- Sales and Customer Service
- Patrolling
Certification
- CompTIA A+, 2024
Timeline
Security Guard
Vigilant Tiger Security
11.2022 - 05.2024
Executive Coordinator
Inspired Workspace
01.2019 - 11.2022
Retention Specialist
Spectrum
07.2016 - 05.2019
High School Diploma -
Pahrump Valley High School
- CompTIA A+, 2024
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