Thalia Newman
Fort Collins
Summary
Experienced and reliable professional with a strong background in customer service. Committed to continuously expanding skills and pursuing growth opportunities. Recognized for dependability and dedication to delivering exceptional service. Passionate about providing positive customer experiences and contributing to team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
East Metro Animal Emergency Clinic
Covington, GA
11.2021 - 03.2024
- Greeted and assisted clients, ensuring a welcoming environment for all visitors.
- Managed incoming calls and scheduled appointments efficiently using clinic software.
- Maintained accurate patient records and facilitated communication between veterinary staff and pet owners.
- Provided support during emergency situations by triaging patients based on urgency.
Customer Service Representative
VCA Hospitals
Denver, CO
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Delivery Driver
Amazon
Englewood, CO
09.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Manager
Qdoba
Fort Collins, CO
04.2020 - 05.2021
- Dishes, line cook, cook, customer service, catering specialist
Security Officer
Allied Universal
Fort Collins, CO
08.2020 - 01.2021
Receptionist
SmartStyle
Fort Collins, CO
09.2020 - 12.2020
- Answered phones , put inventory away,swept ,practiced on manican untill I passed test
Cashier
Walmart
Fort Collins, CO
10.2015 - 05.2016
- Customer service, cash register
Crew Member
Taco John's
Mitchell, SD
03.2011 - 10.2015
- Dishes, closing, lobby
Customer Service Representative
VCA Hospitals
Denver, CO
03.2024 - 04.2025
- Resolved customer inquiries through effective communication and active listening techniques.
- Coordinated scheduling of veterinary appointments to optimize service delivery and client satisfaction.
- Managed complex customer issues by collaborating with veterinary staff to ensure timely resolutions.
Customer Service Representative/Certified Veterinary Assistant
NCWV Vet Emergency Clinic
Fairmont, WV
09.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Educated clients on veterinary services and treatment options, fostering informed decision-making.
Sales Associate
Bath & Body Works
Bridgeport, WV
10.2025 - 01.2026
- Delivered exceptional customer service, fostering positive shopping experiences and building customer loyalty.
- Collaborated with team members to create visually appealing product displays that enhanced store aesthetics.
- Analyzed sales trends to recommend adjustments in merchandise placement for optimal performance.
Education
Vet assistant - Colorado
Pima medical institute
Associate - cosmetology
IBMC
04-2020
Mitchell High School -
Mitchell, SD05-2015
Skills
- Customer Service
- Management
- Inventory
- Operations
- Training
- Retail sales
- Inventory Control
- Food Safety
- Food Service
- Food Preparation
- Restaurant Management
- Kitchen Experience
- Catering
- Hair Styling
- Nail Care
- Animal care
- Animal restraint
- X-ray
Certification
- Food Safety Manager, 10/01/17, 09/30/22, Taco Johns International, Inc
- Licensed Cosmetologist, ServSafe
- Veterinary Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Bath & Body Works
10.2025 - 01.2026
Customer Service Representative/Certified Veterinary Assistant
NCWV Vet Emergency Clinic
09.2025 - Current
Delivery Driver
Amazon
09.2024 - 12.2024
Customer Service Representative
VCA Hospitals
05.2024 - Current
Customer Service Representative
VCA Hospitals
03.2024 - 04.2025
Receptionist
East Metro Animal Emergency Clinic
11.2021 - 03.2024
Receptionist
SmartStyle
09.2020 - 12.2020
Security Officer
Allied Universal
08.2020 - 01.2021
Manager
Qdoba
04.2020 - 05.2021
Cashier
Walmart
10.2015 - 05.2016
Crew Member
Taco John's
03.2011 - 10.2015
Associate - cosmetology
IBMC
Mitchell High School -
Vet assistant - Colorado
Pima medical institute