Thai Aquino
Arvada
Summary
Dynamic professional with extensive experience in security operations at Securitas Security Services USA. Proven ability in CCTV monitoring and emergency response, ensuring a safe environment. Recognized for exceptional customer service and multitasking skills, effectively managing teams and training programs to enhance performance and operational efficiency.
Overview
11
11
years of professional experience
Work History
PSOC Specialist
Securitas Security Services USA
05.2023 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
General Manager
Arbys Resturant
05.2019 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Jack in the Box
09.2016 - 12.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Corporate Trainer
Smashburger
03.2014 - 01.2016
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed training programs to meet company objectives.
- Developed effective training manuals, modules and teaching aids.
Education
GED -
Ralston Valley
Arvada, CO01-2009
Skills
- CCTV review
- Entrance monitoring
- Security camera monitoring
- Reliable and responsible
- Secure transportation
- Security operations
- Multitasking
- Customer service
Timeline
PSOC Specialist
Securitas Security Services USA
05.2023 - Current
General Manager
Arbys Resturant
05.2019 - 02.2022
Assistant Manager
Jack in the Box
09.2016 - 12.2019
Corporate Trainer
Smashburger
03.2014 - 01.2016
GED -
Ralston Valley
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