Tevin Muller Scalata
Aurora
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Assistant General Manager
Dominos Pizza Inc.
Aurora
2020.05 - 2025.09
- Supervised daily operations to ensure smooth workflow and efficiency.
- Trained staff on customer service standards and operational procedures.
- Coordinated inventory management to maintain adequate stock levels.
- Managed scheduling to optimize labor costs and staff availability.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Monitored inventory levels and placed orders for new stock as needed.
- Helped team develop specialized projects, events and promotions.
- Identified customer needs and delivered relevant product solutions and promotions.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Ensured compliance with company policies, procedures, and regulations.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Analyzed sales data to identify trends and opportunities for growth.
- Led staff training sessions to improve service quality and operational skills.
- Initiated cost-saving measures to optimize operational expenses and increase profitability.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
Education
Gateway High School
Aurora, COSkills
- Inventory management
- Staff training
- Operational efficiency
- Customer service
- Problem solving
- Team collaboration
- Conflict resolution
- Effective communication
- Employee relations
Timeline
Assistant General Manager
Dominos Pizza Inc.
2020.05 - 2025.09
Gateway High School