Summary
Overview
Work History
Education
Skills
Timeline
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Tessa Livingston

Colorado Springs,CO

Summary

Multi-tasking Office Manager /Medical Assistant well-known for creating positive workplace culture and high-performing teams.

Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.


Overview

7
7
years of professional experience

Work History

Office Manager/Lead Medical Assistant

Colorado Springs Urological Associates
01.2023 - 12.2024
  • Conducted regular performance evaluations for team members, identifying strengths, areas for improvement, and creating tailored development plans.
  • Implemented data-driven decision-making processes in medical management, leading to more accurate diagnoses and better patient outcomes.
  • Enhanced operational efficiency through streamlining processes, optimizing staff assignments, and implementing best practices for medical management.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

Front and Back Office Lead Medical Assistant

Medical Rehabilitation Specialists
08.2017 - 02.2023
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
  • Handled sensitive patient information confidentially, adhering to HIPAA regulations at all times.
  • Streamlined administrative processes for faster appointment scheduling and reduced wait times.
  • Improved efficiency in the clinic by delegating tasks appropriately among front and back office staff members.
  • Developed strong relationships with insurance companies to expedite claims processing and enhance overall patient satisfaction.
  • Maintained accurate patient records, contributing to a well-organized and efficient medical practice.
  • Monitored daily appointments schedule for smooth operation of the clinic.
  • Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Associate of Science - Medical Assisting

IntelliTec College
CO
06-2011

Skills

  • Office management
  • Organizational skills
  • Office administration
  • Employee training
  • Policy implementation
  • Payroll and budgeting
  • Clerical support
  • Mail handling
  • Employee coaching and mentoring
  • Vital signs monitoring
  • Treatment monitoring
  • CPR/BLS
  • Sterile technique

Timeline

Office Manager/Lead Medical Assistant

Colorado Springs Urological Associates
01.2023 - 12.2024

Front and Back Office Lead Medical Assistant

Medical Rehabilitation Specialists
08.2017 - 02.2023

Associate of Science - Medical Assisting

IntelliTec College

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Tessa Livingston