Tessa Gonzalez
Arvada,CO
Summary
Dynamic and compassionate Veterinary Assistant with a proven track record at Pet Wellness Clinic, excelling in patient flow management and client communication. Leveraged skills in animal restraint and vaccine administration to enhance treatment efficacy and client satisfaction. Demonstrated ability to exceed targets and foster positive relationships, contributing to a significant improvement in patient care and client education.
Overview
2
2
years of professional experience
Work History
Veterinary Assistant
Pet Wellness Clinic
07.2024 - Current
- Administered medications to animals in treatment and documented changes in condition.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Restrained animals for examination and treatment.
- Observed animals for signs of distress or illness.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
Floor Staff Member
Regal Cinemas
04.2023 - 05.2024
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
Crew Member
Carl's Jr
09.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Replenished serving stations with fresh food and cleaned up spills.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Completed milkshakes and ice cream desserts for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05-2024
Skills
- Animal restraint
- Client communication
- Patient flow management
- Sample collection
- Client education
- Vaccine administration
- Cleaning and sanitizing
- Careful restraint
Timeline
Veterinary Assistant
Pet Wellness Clinic
07.2024 - Current
Floor Staff Member
Regal Cinemas
04.2023 - 05.2024
Crew Member
Carl's Jr
09.2022 - 03.2023
High School Diploma -
Sierra Vista High School
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