Tessa Anderson
Colorado Springs
Summary
Dynamic customer service professional with a proven track record at AT&T, excelling in high-pressure environments. Strong multitasking abilities and a commitment to customer satisfaction led to increased loyalty and repeat business. Expertise in payment processing and suggestive selling enhances overall sales performance while fostering a team-oriented atmosphere.
Overview
7
7
years of professional experience
Work History
Bartender
Melting Pot
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
AT&T
12.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Verizon
06.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Desk Receptionist
Sudan Animal Clinic
03.2018 - 12.2020
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Managed inventory levels of office supplies, reducing waste and maintaining an organized workspace at all times.
Education
Associate Of Applied Arts - Cosmetology
Pueblo Community College
Pueblo, CO10.2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Payment processing
- Suggestive selling
Timeline
Bartender
Melting Pot
10.2024 - Current
Customer Service Representative
AT&T
12.2022 - 08.2023
Customer Service Representative
Verizon
06.2021 - 01.2022
Desk Receptionist
Sudan Animal Clinic
03.2018 - 12.2020
Associate Of Applied Arts - Cosmetology
Pueblo Community College
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