Tess Furney
Westminster
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dunkin’
09.2020 - Current
- Managed register and safe ensuring accurate transactions were being made to minimize loss of funds and find solutions missing/misplaced funds.
- Trained new hires on food management to ensure consistency with every product.
- Documented weekly profits ranging from $20,000 to 40,000 average, changing seasonally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees while delegating daily tasks.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance and efficiency.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Administrative & Warehouse Assistant
Classic Beverage Company
12.2022 - 01.2025
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Filed invoices from truck delivered.
Barista
Starbucks
08.2023 - 05.2024
- Adapted to a seasonally changing menu by learning and teaching new products efficiently.
- Efficiently managed a consistent busy flow of over 400 customers over a four hour period.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Server and Host
Kokopelli Beer Company
05.2023 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Assistant
Shelly’s Garden Country
04.2019 - 07.2019
- Restocked/organized shelves and displays.
- Unloaded trucks.
- Maintained watering and trimming of plants.
- Assisted customers in finding their best product for their specific needs.
Education
San Diego State University
08.2024
High School Diploma -
Legacy High School
Broomfield, CO08.2022
Skills
- Vibrant & Happy Attitude
- Reliable
- Consistent
- Quick Learner
- Very curious (I always want to learn more)
- Lots of practice with Safe food handling
- POS operation
- Upselling techniques
- Service prioritization
Hobbies and Interests
Bartending, Serving, Food Running
Timeline
Barista
Starbucks
08.2023 - 05.2024
Server and Host
Kokopelli Beer Company
05.2023 - 08.2023
Administrative & Warehouse Assistant
Classic Beverage Company
12.2022 - 01.2025
Shift Lead
Dunkin’
09.2020 - Current
Sales Assistant
Shelly’s Garden Country
04.2019 - 07.2019
San Diego State University
High School Diploma -
Legacy High School
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