Tess Athanasiou
Greeley
Summary
Detail-oriented employee with a proven track record of successful leadership. Sets clear guidelines and enforces consistent policies to drive staff performance and satisfaction. Exceptional relationship-building, multitasking, and decision-making abilities.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Ritas Italian Ice
Fort Collins
01.2023 - 08.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Crew Member
Firehouse Subs
Fort Collins
08.2022 - 01.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Packed fast food products in approved containers, cups, and bags.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Tailored orders to address customer allergies and gluten concerns.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Fossil Ridge High School
Fort Collins, CO12-2023
Some College (No Degree) - Criminal Justice
University of Northern Colorado
Greeley, COSkills
- Recruiting and interviewing
- Sales monitoring
- Product and service knowledge
- Employee Scheduling
- Sales Strategies
- Policy Enforcement
- Staff Management
- Staff Training and Development
- Team motivation
- Money Handling
- Schedule oversight
- Customer Relations
Education and Training
other
Timeline
Assistant Manager
Ritas Italian Ice
01.2023 - 08.2024
Crew Member
Firehouse Subs
08.2022 - 01.2023
High School Diploma -
Fossil Ridge High School
Some College (No Degree) - Criminal Justice
University of Northern Colorado