Tesla Hazlewood
Lakewood
Summary
Dynamic and results-oriented professional with proven expertise in leadership, team building, and operational excellence within high-paced environments. Skilled in hiring and developing top-performing teams, managing inventory and supply orders, and ensuring strict adherence to food and beverage safety standards. Adept at fostering exceptional customer relations while optimizing efficiency and maintaining compliance with industry regulations. A strategic leader dedicated to driving growth, enhancing team performance, and delivering outstanding guest experiences.
Overview
10
10
years of professional experience
Work History
Food and Beverage Manager
Lakewood Country Club
05.2023 - 11.2024
- Resolved member complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained highest standards for beverage quality and service.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved member concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Bartender & Server
Olive Garden
06.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Bonefish Grill
04.2021 - 05.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Front End Manager
Winn Dixie
10.2014 - 06.2021
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within one year, demonstrating rapid growth in leadership abilities and operational knowledge.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Provided essential support during periods of change or restructuring by maintaining detailed records and assisting in transition processes as needed.
- Ensured accurate payroll processing, adhering to all applicable labor laws and regulations.
- Produced accurate monthly financial statements by diligently verifying all data entries and account balances.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL06-2015
Skills
- Team leadership
- Training and onboarding
- Labor management
- Menu development
- Cost control
- Customer service
- Collaboration and teamwork
- Inventory management
- Critical thinking
- Front of house management
- Coaching and mentoring
- Scheduling staff
Timeline
Food and Beverage Manager
Lakewood Country Club
05.2023 - 11.2024
Bartender & Server
Olive Garden
06.2022 - 07.2023
Bartender
Bonefish Grill
04.2021 - 05.2022
Front End Manager
Winn Dixie
10.2014 - 06.2021
High School Diploma -
Vero Beach High School
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