Tesha Cooke
Golden
Summary
Dynamic and detail-oriented professional with a strong organization and customer service focus, honed at Camping World. Proven ability to enhance guest experiences and streamline operations through effective communication and leadership. Successfully managed logistics for events with over 200 attendees, ensuring smooth execution and high satisfaction rates.
Friendly customer service representative offering great sales and marketing skills and demonstrated record of success in keeping customers satisfied and spending. Self-motivated and hardworking with effective communication and interpersonal talents. Looking for new opportunity in hospitality to leverage strong attention to detail, time management and multitasking abilities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Events Team Member
Mama T's
01.2023 - Current
- Coordinated logistics for event setup, ensuring timely preparation and adherence to schedules.
- Collaborated with team members to maintain organized inventory of supplies and equipment.
- Provided on-site support during events, troubleshooting issues to ensure smooth operations.
- Implemented feedback collection methods post-events, contributing to continuous improvement efforts.
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Helped organize and manage successful events with attendance of over 200 people.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Assisted in planning and executing various events, enhancing guest experience and satisfaction.
Customer Service Representative
Camping World
01.2022 - 08.2023
- Assisted customers in selecting products and resolving inquiries to enhance satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain organized merchandise displays.
- Managed inventory levels, ensuring availability of popular items for customers.
- Implemented strategies to streamline communication between departments for improved service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ordered parts for shop and/or customer
- taking inbound/outbound phone calls
- Scheduling all appointments
Office Assistant
Aptive Environmental
02.2020 - 04.2022
- Managed office supplies inventory, ensuring availability and organization for daily operations.
- Coordinated scheduling for meetings and appointments, optimizing use of executive time and resources.
- Developed and maintained filing systems, improving accessibility of important documents and records.
- Assisted in preparing reports and presentations, enhancing communication across teams and with clients.
- Payroll
- Scheduler
- inbound and outbound calls
Skills
- Strong organization
- Team player attitude
- Effective time management
- Vendor negotiation
- Customer service focus
- Leadership qualities
- Exceptional communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Events Team Member
Mama T's
01.2023 - Current
Customer Service Representative
Camping World
01.2022 - 08.2023
Office Assistant
Aptive Environmental
02.2020 - 04.2022