Terry Moya
Pueblo
Summary
Dynamic Bistro Manager at Courtyard by Marriott with a proven track record in menu development and waste reduction. Enhanced guest satisfaction through innovative offerings and exceptional service, while effectively managing labor costs. Skilled in employee scheduling and fostering strong vendor relationships, ensuring quality products at competitive prices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bistro Manager
Courtyard by Marriott
110 W City Center Dr Pueblo,CO 81001
04.2013 - 02.2025
- Implemented energy-saving initiatives that reduced utility costs without compromising the dining experience.
- Enhanced guest satisfaction by implementing innovative menu offerings and exceptional service standards.
- Reduced food waste by implementing proper storage techniques and portion control measures.
- Developed strong vendor relationships for quality products at competitive prices through skilled negotiation tactics.
- Raised customer return rates with exceptional attention to detail in both food presentation and service quality.
- Continuously improved front-of-house processes by evaluating workflows regularly; providing constructive criticism when necessary.
Prep Line Cook
Country Buffet
Pueblo, CO
06.2012 - 01.2013
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
Crew Member
Schlotzsky's Deli
Colorado Springs, CO
08.2009 - 04.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Prepared Foods Team Member
Panera Bread
Colorado Springs, CO
08.2007 - 06.2009
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Prepared food items by following recipes and product directions.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
Shift Supervisor
Arby's Restaurant
Colorado Springs, CO
03.2006 - 09.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma -
Seaside High School
Seaside, CA06-1983
Skills
- Food safety compliance
- Employee scheduling
- Menu development
- Budget planning
- Brand promotion
- Waste reduction
- Labor cost management
- Hygiene standards
- Coffee shop operations
- Table management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Bistro Manager
Courtyard by Marriott
04.2013 - 02.2025
Prep Line Cook
Country Buffet
06.2012 - 01.2013
Crew Member
Schlotzsky's Deli
08.2009 - 04.2012
Prepared Foods Team Member
Panera Bread
08.2007 - 06.2009
Shift Supervisor
Arby's Restaurant
03.2006 - 09.2008
High School Diploma -
Seaside High School