Terry J. Smith
Parker
Summary
Dynamic team leader with extensive experience in teaching, problem solving, and communication. Proven ability to manage both large teams (30+) and more intimate groups (4+) and deliver impactful training programs and techniques. Currently seeking to continue expanding my career in the learning and development sector.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Learning Trainer / BTS Facilitator
Amazon
01.2023 - Current
- Curriculum Development: Design and update training materials tailored to specific roles and departments.
- Training Delivery: Conduct engaging training sessions for new hires and existing employees.
- Needs Assessment: Analyze training needs to identify skill gaps through surveys and metrics. As well as scheduling training for associates to fill any missing requirements
- Onboarding: Facilitate smooth onboarding for new employees into company culture.
- Performance Tracking: Monitor trainee progress and provide constructive feedback.
- Technology Utilization: Leverage LMS and technologies to enhance training delivery.
- Compliance Training: Ensure all programs meet corporate and local compliance standards.
Learning Ambassador / Shipping Clerk
Amazon
03.2022 - 12.2022
- Operations: Managed day-to-day operations in the shipping dock.
- Training: Trained multiple classes of new hires in shipping procedures.
- Quality Control: Conducted final quality checks of customer goods before shipping.
- Safety Focus: Promoted a “safety-first” culture through exemplary practices.
Department Head of Accessioning and Non-Technical Departments
Laboratory Corporation of America (Labcorp)
05.2019 - 09.2021
- Team Management: Oversaw operations for departments with 40-50 employees.
- Performance Review: Conducted quarterly performance reviews and assessments.
- Job Hiring/Screening: Managed screening and hiring processes for prospective candidates.
- Project Development: Developed protocols in response to the COVID-19 pandemic.
Assistant Cellar Master
Wineclectic LLC, Decadent Saint
06.2016 - 03.2019
- Wine Vinification & Storage: Maintained optimal storage conditions for wine.
- Equipment Maintenance: Oversaw functioning of cellar equipment and packaging efficiency.
- Inventory Management: Managed inventory levels and forecasting needs.
General Manager
Motomaki
04.2015 - 05.2016
- Staff Supervision: Recruited and managed a team of 43 employees.
- Supplier Relations: Established vendor relationships for optimal pricing and quality.
- Financial Management: Monitored budgets and financial reports to achieve profitability.
Applecare Trainer
IBM/Concentrix
04.2013 - 03.2015
- Training: Conducted training for employees in customer service and technical support.
- Curriculum Development: Assisted in preparing training material for Apple products.
Education
M.A. - English Literature
University of Colorado
Boulder, CO01.2013
Skills
- Collaborative team management
- Curriculum Development
- Collaborative learning
- Quality Assurance
- Inventory Management
- Communication & Conflict Management
- Trainer coaching
- Adaptive learning
- Facilitation techniques
- Cross-department communication
- Performance improvement
- Learning management systems
- Adult learning theory
PROFESSIONAL HIGHLIGHTS
- Department Supervision/Management: Acted as a communication bridge between upper management and daily operations, optimizing workflows and staff performance.
- Inventory Management: Evaluated supply management programs to control costs and maintain inventory levels.
- Quality Assurance: Implemented systems for quality management, identifying opportunities for improvement.
- Customer Service: Developed responsive processes based on customer feedback, ensuring high satisfaction levels.
- Teaching/Training: Delivered effective training for diverse groups, enhancing employee performance.
Certification
Labcorp Leadership Development Rotational Program
B.R.I.T.E leadership Circle Certificate
Timeline
Learning Trainer / BTS Facilitator
Amazon
01.2023 - Current
Learning Ambassador / Shipping Clerk
Amazon
03.2022 - 12.2022
Department Head of Accessioning and Non-Technical Departments
Laboratory Corporation of America (Labcorp)
05.2019 - 09.2021
Assistant Cellar Master
Wineclectic LLC, Decadent Saint
06.2016 - 03.2019
General Manager
Motomaki
04.2015 - 05.2016
Applecare Trainer
IBM/Concentrix
04.2013 - 03.2015
M.A. - English Literature
University of Colorado
Similar Profiles
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Laura MataLaura Mata
Fulfillment Associate at AmazonFulfillment Associate at Amazon
JULIANA GARCIA TORRESJULIANA GARCIA TORRES
Amazon Fulfillment Warehouse Associates at AmazonAmazon Fulfillment Warehouse Associates at Amazon
Jordan AckermanJordan Ackerman
Car Detailer at The Hail SpaCar Detailer at The Hail Spa