Terrence Oberbroeckling
Gypsum,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Operations Manager
Home Depot
08.2013 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Territory Manager - Sales and Service
Schwan's Home Service
11.2003 - 08.2013
- Attended trade shows and industry events to promote company products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Trained and mentored sales representatives in sales techniques and strategies.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05.1980
Skills
- Health and safety compliance
- Performance reporting
- Incidents management
- Performance monitoring
- Troubleshooting and problem solving
- Operations oversight
- Customer relationship management (CRM)
- Business and operations management
- Employee relations and conflict resolution
- Inventory management
- Unsurpassed work ethic
Timeline
Operations Manager
Home Depot
08.2013 - Current
Territory Manager - Sales and Service
Schwan's Home Service
11.2003 - 08.2013
High School Diploma -
Northglenn High School
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