Terrell McClanahan
Grand Junction
Summary
Dedicated customer service professional with extensive retail experience, recognized for an outgoing demeanor and exceptional rapport-building skills. A solid team player motivated to enhance customer satisfaction while contributing to overall company success. Expertise in quality, speed, and process optimization drives a commitment to delivering outstanding service. Seeking a long-term position that leverages current skills while fostering career growth and development.
Overview
6
6
years of professional experience
Work History
Pest Control Technician
Penguin Pest Control
04.2025 - 10.2025
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Inspected commercial and residential buildings and structures for pest issues.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
Cement Form Finisher
Rinker Materials Concrete Pipe
07.2024 - 04.2025
- Observed manufacturer's safety procedures and corporate standards for pouring and finishing.
- Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Retail Sales Associate
Walmart
10.2022 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Mobile Phone Expert
OSL Retail Services Inc
10.2019 - 02.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High school diploma -
Palisade High School
Palisade, CO01.2015
Skills
- Customer Service
- Retail sales
- Management
- Inventory
- Professional demeanor
- Cash Handling
- Sales goals achievement
- Positive customer engagement
- Sales expertise
- Store opening and closing
Assessments
- Data Entry — Completed
- May 2019
- Measures a candidate's ability to accurately input data and effectively manage databases.
- Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Pest Control Technician
Penguin Pest Control
04.2025 - 10.2025
Cement Form Finisher
Rinker Materials Concrete Pipe
07.2024 - 04.2025
Retail Sales Associate
Walmart
10.2022 - 07.2024
Mobile Phone Expert
OSL Retail Services Inc
10.2019 - 02.2022
High school diploma -
Palisade High School