Terrance Dawson
Colorado Springs,CO
Summary
Experienced leader in logistics and quality assurance with a strong background in the United States Air Force. Proven expertise in operational planning and team leadership, with a demonstrated ability to enhance efficiency and safety. Successfully implemented strategies that significantly improved on-time delivery rates and customer satisfaction. Skilled in project management and mentorship, adept at balancing resource allocation with workplace safety to drive substantial organizational advancements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Section Chief, Cargo Movements
United States Air Force
11.2024 - Current
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of 8 logistics professionals, providing coaching and guidance for career development and skill enhancement.
Section Chief, International Cargo Movements
United States Air Force
05.2023 - 11.2024
- Managed complex logistics operations to ensure smooth flow of goods from suppliers to end customers.
- Coordinated closely with customs officials to ensure adherence to import/export regulations while expediting clearance processes for time-sensitive shipments.
- Increased efficiency in cargo handling by implementing streamlined processes and procedures.
- Collaborated with cross-functional teams to design customized solutions catering to specific client requirements for their cargo needs.
Regional Manager, Quality Assurance
United States Air Force
03.2019 - 05.2023
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Recorded, analyzed, and distributed statistical information.
- Established and maintained operational standards for locations across 24 states.
Cargo Supervisor
United States Air Force
03.2017 - 03.2019
- Ensured timely shipment deliveries by closely monitoring cargo schedules and coordinating with transportation providers.
- Reduced cargo damage incidents with meticulous handling, proper storage, and regular inspections.
- Maintained high levels of safety compliance by enforcing strict adherence to regulations and conducting regular audits.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Loaded and unloaded trailers with equipment such as hand trucks, pallets jack and forklifts.
- Assisted in training new Customs Inspectors, ensuring consistent application of inspection procedures and regulatory compliance.
- Enhanced border security by thoroughly inspecting goods and vehicles entering the country.
Operations Manager, Water Port
United States Air Force
02.2015 - 02.2017
- Streamlined logistical processes within the port facility, reducing bottlenecks and increasing overall operational efficiency.
- Collaborated with customs officials to ensure timely processing of import/export documentation, reducing delays in cargo clearance times.
- Successfully managed numerous large-scale projects from conception through completion, including infrastructure upgrades and equipment procurement initiatives.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Packing, Shipping, and Receiving Supervisor
United States Air Force
02.2014 - 02.2015
- Coordinated daily shipping operations to ensure timely delivery of goods.
- Managed receiving department, improving inventory accuracy.
- Improved operational efficiency by streamlining warehouse processes.
- Developed training programs for new staff, enhancing team productivity.
Inbound Supervisor
United States Air Force
01.2010 - 01.2014
- Ensured proper handling of fragile or hazardous materials, minimizing product damage and maintaining employee safety standards.
- Achieved operational efficiency by streamlining workflow processes within the receiving department, reducing backlogs during peak periods.
- Streamlined inbound receiving processes by implementing efficient organization and storage techniques.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Passenger Service Assistant
United States Air Force
11.2007 - 12.2009
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
Traffic Assistant
United States Air Force
01.2006 - 11.2007
- Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
- Inspected chemicals, weaponry and other hazardous cargo documentation.
- Maintained high standards of safety by adhering to regulations, guidelines, and best practices for cargo handling operations.
- Handled cargo management and safety processes and managed palletizing and special cargo procedures.
Education
Associate of Arts - Transportation
Community College of The Air Force
Montgomery, ALHigh School Diploma -
Fitzgerald High School
Fitzgerald, GASkills
- Team leadership
- Project management
- Operational planning
- Resource allocation
- Quality assurance
- Workplace safety
- Mentorship
Certification
- DOT Hazardous Materials Handler Certification
- Forklift Certification
- Senior Customs and Border Clearance Agent (SCBCA) U.S. Customs and Border Protection
- Intermodal Dry Cargo Container CSC Reinspection Certication
Timeline
Section Chief, Cargo Movements
United States Air Force
11.2024 - Current
Section Chief, International Cargo Movements
United States Air Force
05.2023 - 11.2024
Regional Manager, Quality Assurance
United States Air Force
03.2019 - 05.2023
Cargo Supervisor
United States Air Force
03.2017 - 03.2019
Operations Manager, Water Port
United States Air Force
02.2015 - 02.2017
Packing, Shipping, and Receiving Supervisor
United States Air Force
02.2014 - 02.2015
Inbound Supervisor
United States Air Force
01.2010 - 01.2014
Passenger Service Assistant
United States Air Force
11.2007 - 12.2009
Traffic Assistant
United States Air Force
01.2006 - 11.2007
Associate of Arts - Transportation
Community College of The Air Force
High School Diploma -
Fitzgerald High School
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