Teresa Young
Denver
Summary
Proven professional with a robust background in customer service and logistics. Excelled in enhancing customer satisfaction through exceptional service and efficient delivery procedures where applied. Demonstrated expertise in mobile ordering and verbal communication, achieving top productivity performance. Skilled in fostering client relationships and streamlining positive experiences, ensuring safety and satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Shipt Shopper
Shipt
04.2022 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Driver
Fluid Truck
03.2022 - Current
- Displayed very good communication and customer service skills.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Monitored traffic conditions to proactively suggest reroutes to avoid delays.
- Maintained clean, orderly work environment free of hazards.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Food Delivery Driver
GrubHub
03.2017 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Direct Support Professional
Infinite Compassion
Denver
05.2024 - 01.2025
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided guidance and support to ensure safety of individuals served.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Built strong and trusting rapport with clients and loved ones.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in development of social skills to become integrated in community.
- Drove clients to doctors' appointments and social outings.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Customer Service Representative
Good Sam
03.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certificate - Medical Assistant
Concord College
Aurora, CO06.2014
Skills
- Mobile Ordering Understanding
- Safe Equipment Handling
- Productivity Performance
- Telephone Reception
- Shopping Management
- Safety Rules
- Customer Buying Habits
- Client Needs Assessment
- Verbal and Written Communication
- Personal Shopping
- Delivery Procedures
- Serve Customers
Affiliations
A member to Hope City Colorado bringing hope to a hurting community
References
References available upon request.
Timeline
Direct Support Professional
Infinite Compassion
05.2024 - 01.2025
Shipt Shopper
Shipt
04.2022 - Current
Driver
Fluid Truck
03.2022 - Current
Customer Service Representative
Good Sam
03.2020 - 11.2021
Food Delivery Driver
GrubHub
03.2017 - Current
Certificate - Medical Assistant
Concord College
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