Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teresa Westfall

Colorado Springs

Summary

Highly organized and efficient receptionist, with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring the smooth operation of front desk activities.

Overview

15
15
years of professional experience

Work History

Home Daycare Provider

Self Employed Services
Colorado Springs
09.2013 - Current
  • Maintained organized and clean classroom and play areas.
  • Sanitized toys and equipment regularly.
  • Maintained safe play environment.
  • Encouraged creative expression through art projects, storytelling and imaginative play.
  • Organized nap time routines including changing diapers and clothing when necessary.
  • Performed light housekeeping tasks such as laundry or cleaning up after meals.
  • Observed and monitored children's play activities.

Front Desk Receptionist

Derby Dance and Music Arts
Colorado Springs
04.2010 - 09.2013
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support including photocopying, faxing, and filing.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Completed basic bookkeeping and document filing.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Greeted customers warmly and made them feel welcome.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

High School Diploma -

Orrville High Chool
Orrville, OH
06-1982

Vocational - Medical/Dental Assisting

Wayne County Career Center
Smithville, OH
05-1982

Skills

  • Goal setting
  • Multitasking
  • Time management abilities
  • Customer service
  • Customer assistance and interaction
  • Phone etiquette
  • File organization
  • Communication skills
  • Team collaboration
  • Interpersonal skills
  • Front office management
  • Email and telephone decorum

References

References available upon request.

Timeline

Home Daycare Provider

Self Employed Services
09.2013 - Current

Front Desk Receptionist

Derby Dance and Music Arts
04.2010 - 09.2013

High School Diploma -

Orrville High Chool

Vocational - Medical/Dental Assisting

Wayne County Career Center
Teresa Westfall
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