Teresa Y
Colorado Springs
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction at Max's Sports Grill. Leveraged exceptional customer service and POS system proficiency to improve guest experiences and streamline operations. Excelled in team collaboration, demonstrating a strong work ethic and fostering a welcoming dining environment. Achieved notable efficiency in multitasking and service delivery.
Overview
7
7
years of professional experience
Work History
Team Manager
Modern Market
Colorado Springs, CO
08.2022 - Current
- Handled guest interactions, took orders, and performed suggestive selling.
- Managed financial exchanges accurately.
- Facilitated preparation and cooking processes with attention to detail.
Server/bartender
Ojos Locos Sports Cantina
Mesa, AZ
10.2020 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/bartender
Maxs Sports Grill
Glendale, AZ
08.2017 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate Of Applied Business -
College Amrica
Phoenix, AZ05.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Team collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Manager
Modern Market
08.2022 - Current
Server/bartender
Ojos Locos Sports Cantina
10.2020 - 01.2023
Server/bartender
Maxs Sports Grill
08.2017 - 10.2019
Associate Of Applied Business -
College Amrica
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