Teresa Richins
Fort Collins
Summary
Skilled professional with strong background in investigations and leadership. Quick learner with excellent communication skills. Results driven and dedicated to business success. Dependable and equipped for fast-paced work and changing daily needs of businesses.
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
14
14
years of professional experience
Work History
Workload Leader
Omniplex World Services, Inc.
01.2016 - Current
- Assign casework to 75+ investigators in the state of Virginia, across 8 different government contracts in conjunction with organizational revenue goals.
- Ensure all full time employees are given casework to meet their individual production goals for each month.
- Analyze data to identify capacity needs and advise management when additional staffing is needed and in which geographic locations, to include capacity needs for monthly Temporary Duty Station planning.
- Develop and maintain a good rapport with investigators to encourage engagement in work opportunities.
- Provide frontline support and guidance to investigators as questions arise on urgent and routine matters.
- Manage competing priorities with frequent interruptions.
Regional Workload Director
KeyPoint Government Solutions
10.2013 - 09.2015
- Supervised team of 10 Workload Managers, to include staffing, training, performance management and development. Processed and approved time sheets, managed employee schedules and requests for time off.
- Ensured proper case work assigned in the field based on forecast planning to meet both timeliness needs of the customer and organizational revenue targets.
- Developed and documented workload processes to include reports for utilization, training curriculum, best practices and Workload Coordinator manual and job tools.
- Managed capacity for 300+ investigators in the Eastern region of the United States.
- Reconciled excesses in capacity, with temporary duty station planning for areas with capacity needs.
Field Manager
KeyPoint Government Solutions
06.2012 - 10.2013
- Remotely managed a team of 60+ investigators in the Northern VA area. Responsible for staffing performance management and development.
- Oversaw field operations, ensuring compliance with federal regulations and organizational standards.
- Developed training programs for new staff, enhancing team performance and operational efficiency.
- Managed project timelines and deliverables, coordinating efforts across multiple teams to achieve objectives.
- Implemented process improvements that streamlined workflows and reduced turnaround times for field assessments.
- Collaborated with cross-functional teams to develop solutions that met client needs and enhanced service delivery.
- Facilitated field operations through supervision and direction of field personnel.
- Collaborated with multiple departments to meet operational deadlines.
Education
Associate’s Degree - Applied Sciences
Institute of Business and Medical Careers
Fort CollinsSkills
- PROFESSIONAL
- Prioritization and scheduling
- Analytical problem-solving
- Thorough quality assurance
- Employee training and development
- Collaborative team building
- TECHNICAL
- Skilled in Microsoft Office Suite tools and functionalities
- Cultivating strong partnerships
- Organizational strategy development
- Process optimization
- Cross-functional collaboration
- Performance management
- Customer service
- Decision-making
- Training and mentoring
- Project planning
- Priority management
Timeline
Workload Leader
Omniplex World Services, Inc.
01.2016 - Current
Regional Workload Director
KeyPoint Government Solutions
10.2013 - 09.2015
Field Manager
KeyPoint Government Solutions
06.2012 - 10.2013
Associate’s Degree - Applied Sciences
Institute of Business and Medical Careers