Teresa Hartley
Greeley
Summary
Successful Customer Service assistance with 35 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
35
35
years of professional experience
Work History
Life Customer Service Assisitant
State Farm Insurance Inc
03.1989 - Current
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Provided product knowledge to customers through effective communication.
- Resolved customer complaints promptly and professionally.
Skills
- Technical Support
- Complaint Resolution
- Clerical Support
- Data Entry
- Refund Processing
- Complaint Handling
- Decision Making
- Written Communication
- Product Knowledge
- Problem Solving
- Effective Communication
- Assertiveness
- Time Management
- Customer Focus
- Positive Attitude
- Multitasking
- Adaptability
- Telephone Etiquette
- Call Documentation
- Customer Service
- Product and Service Knowledge
- Teamwork and Collaboration
- Understanding Customer Needs
- Computer Skills
- Payment Processing
Timeline
Life Customer Service Assisitant
State Farm Insurance Inc
03.1989 - Current
Similar Profiles
ANTHONY J. GRIFFITHANTHONY J. GRIFFITH
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services
Karen DurrettKaren Durrett
Account Representative at Erika Thomas State Farm InsuranceAccount Representative at Erika Thomas State Farm Insurance
Paul SpataroPaul Spataro
Attorney at State Farm InsuranceAttorney at State Farm Insurance
Kenneth SmithKenneth Smith
Claims Specialist at State Farm Insurance IncClaims Specialist at State Farm Insurance Inc
Aline CasasAline Casas
Student Supervisor at Sodexo Food ServiceStudent Supervisor at Sodexo Food Service