TERENCE W. OSNER
Parker
Summary
Dynamic Instructional Designer with a proven track record at McKesson, specializing in eLearning development and compliance training. Expert in stakeholder engagement and data analytics, I have successfully designed over 20 interactive modules, enhancing learner comprehension and achieving a 10% increase in course completion rates.
Overview
15
15
years of professional experience
Work History
Instructional Designer
McKesson
11.2024 - 03.2025
- Designed 20+ interactive eLearning modules using Articulate Rise, integrating custom video and narration to enhance comprehension of pharmacy inventory systems.
- Collaborated with SMEs to ensure content accuracy and regulatory compliance for all training deliverables.
- Produced virtual instructor-led training (VILT) aligned with product knowledge objectives.
Instructional Designer / Curriculum Developer
Verizon
11.2021 - 04.2024
- Designed two enterprise-level financial acumen courses for Level 6 leadership, increasing enrollments from 50 to 1,500+.
- Created onboarding modules for 20+ public sector courses using Studio, embedding assessments and real-world scenarios to increase engagement.
- Improved course completion rate by 10% through enhanced instructional design and feedback mechanisms.
Instructional Designer
State of Colorado CDHS
08.2021 - 10.2021
- Produced interactive eLearning courses using Storyline 360 and Rise, aligned with adult learning principles to improve knowledge retention.
- Conducted quality reviews and audits on 20+ legacy courses to standardize content and boost accuracy ratings by 12%.
- Modified and improved product-specific training materials for cross-functional teams.
Instructional Designer
TTEC Services Corp., Inc.
03.2021 - 06.2021
- Renovated interactive eLearning content using Storyline 360 and Rise to support internal product adoption.
- Standardized legacy course content to meet internal frameworks and compliance needs across five business units.
- Facilitated live training sessions and incorporated emerging multimedia tools to enhance learner engagement.
Senior Instructional Designer
Strive Communities
Greenwood Village
11.2018 - 05.2020
- Designed 30+ engaging eLearning courses in Yardi Aspire for 250+ property managers.
- Created compliance-focused lessons for onboarding, OSHA, EEOC, accounting, and leadership.
- Increased course pass rates by 10% using targeted assessments and learning paths.
- Provided learning reports for executive-level and mid-level management.
Instructional Designer
Education Affiliates
Greenwood Village
10.2015 - 07.2018
- Devised 80+ eLearning lessons and blended courses to improve engagement and retention across multiple campuses.
- Integrated assessments that contributed to a 15% increase in learner pass rates.
- Collaborated on customer-facing product training for external audiences.
Senior Advisor / Program Manager / Analyst
National Environmental Health Association
Denver
10.2009 - 08.2015
- Implemented standardized business processes and led CRM migration for 10K+ records.
- Managed data analysis, financial reporting, and training material development, supporting organizational growth by 5% annually.
Education
M.Ed. - Science Education
University of Hawaii
HonoluluBA - Physics
University of Northern Colorado
GreeleySkills
- Analytical problem-solving
- Strategic thinking
- Stakeholder Engagement & Cross-functional Collaboration
- SaaS product training
- Customer education
- Process Improvement & Change Management
- Data Analytics & Reporting
- Compliance & Regulatory Training
- Applications Proficiency
- LMS Administration & Implementation
- Virtual Instructor-Led Training (VILT) development and facilitation
- Instructional Video & Multimedia Production
Timeline
Instructional Designer
McKesson
11.2024 - 03.2025
Instructional Designer / Curriculum Developer
Verizon
11.2021 - 04.2024
Instructional Designer
State of Colorado CDHS
08.2021 - 10.2021
Instructional Designer
TTEC Services Corp., Inc.
03.2021 - 06.2021
Senior Instructional Designer
Strive Communities
11.2018 - 05.2020
Instructional Designer
Education Affiliates
10.2015 - 07.2018
Senior Advisor / Program Manager / Analyst
National Environmental Health Association
10.2009 - 08.2015
M.Ed. - Science Education
University of Hawaii
BA - Physics
University of Northern Colorado