Tejan Miller
Colorado Springs,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
District Manager
WM
08.2023 - 11.2024
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained a perfect safety record with zero OSHA incidents across 5 years of leadership
- Awarded the ADEQ Voluntary Environmental Stewardship Bronze award for environmental excellence
- Drove a reduction in operational expenses per ton(OpEx/Ton) and direct labor costs per ton (DL/Ton) through improved operational efficiencies, flex scheduling, and reduced overtime
- Led successful acquisition integrations, ensuring compliance with WM standards
- Manage day to day operations of all Post Collections sites in Southern Arizona overseeing team of 50 employees
- Partnered with sales and pricing teams to create and execute strategic plans for business growth
- Mentored and developed high performing team members, enhancing their leadership capabilities
- Led market area growth initiatives, working closely with the Area Manager to expand the business
- Actively participated in monthly P&L reviews, driving profitability and budget adherence
- Negotiated and renewed contracts with local municipalities to enhance customer satisfaction and business continuity
- Supervised various locations, enforcing high-quality standards of operation.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Landfill Operations Manager
WM
11.2021 - 08.2023
- Supervised a team of 50 operations staff, ensuring full compliance with company policies and procedures.
- Led the hiring, onboarding, and training process, ensuring staff was equipped to meet operational goals.
- Provided key performance metrics to senior management, guided decision-making for process improvements
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and implemented systems to improve operational quality and team efficiency, resulting in a 24% increase in productivity
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Disposal Operations Management Trainee
WM
10.2020 - 11.2021
- Gained extensive experience in company policies, procedures, and operational protocols.
- Fostered strong relationships with team members, facilitating effective communication and conflict resolution.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Supported onboarding, training,and developing of new employees, ensuring smooth transitions and quick ramp-up times
- Assisted management with business development and process improvement strategies to enhance operational performance.
- Analyzed company reports on sales, gross profit, and inventory to identify and implement operational improvements.
Operator Technician
GE
05.2008 - 10.2020
- Collaborated with team members to troubleshoot issues, ensuring minimal downtime and maintaining productivity.
- Increased overall equipment effectiveness by identifying areas for improvement and implementing corrective actions.
- Ensured consistent product quality with thorough visual inspections and adherence to established standards before packaging for shipment.
- Maintained accurate documentation of all machine activities, ensuring traceability of performance data for future analysis.
- Provided training to new employees, ensuring smooth onboarding and operational proficiency
- Managed quality assurance tasks, significantly reducing errors and improving efficiency
Auxiliary Operator
Covanta
05.2005 - 05.2008
- Performed routine preventative maintenance on power plant equipment.
- Examined and adjusted valves, pumps and other equipment to ensure proper functioning.
- Promoted interdepartmental communication with employees, increasing speedy issue resolution.
- Operated boilers, turbines and other power plant equipment.
- Maintained detailed daily logs, forms, and reports, ensuring accurate tracking of equipment status
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
- Played a critical role in emergency response scenarios, utilizing strong knowledge of plant equipment to quickly address situations as they arose.
- Tested water and condensate to check safety and compliance with regulations.
Barbershop Manager
Doug's Hair Graphics
05.1999 - 05.2005
- Coordinated workshops and training sessions for professional development of staff members.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.
- Increased customer satisfaction by implementing efficient scheduling and appointment systems.
- Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
Operations Specialist
Us Navy
02.1995 - 05.1999
- Managed and inputted operational data
- Tracked and analyzed inbound and outbound contacts
- Stood watch in the Combat information Center
Education
High School Diploma -
Hayfield High School
Fairfax, VA06-1991
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Conflict management
- Operations management
- Customer relations
- Team development
- Financial management
- Business development
- Revenue generation
Timeline
District Manager
WM
08.2023 - 11.2024
Landfill Operations Manager
WM
11.2021 - 08.2023
Disposal Operations Management Trainee
WM
10.2020 - 11.2021
Operator Technician
GE
05.2008 - 10.2020
Auxiliary Operator
Covanta
05.2005 - 05.2008
Barbershop Manager
Doug's Hair Graphics
05.1999 - 05.2005
Operations Specialist
Us Navy
02.1995 - 05.1999
High School Diploma -
Hayfield High School
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