Ted Hand III
Firestone
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and within a team and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Satellite TV Installation and Repair Technician
DIRECTV
Denver
03.2011 - 02.2026
- Installed satellite systems for residential and commercial locations.
- Conducted site surveys to determine optimal dish placement.
- Troubleshot technical issues to ensure customer satisfaction.
- Adhered to safety standards during all installation processes.
- Maintained accurate records of installations and service calls.
- Adhered strictly to company policies related to customer service satisfaction levels.
- Met deadlines while ensuring customer satisfaction through timely completion of jobs.
- Ensured that all tools, parts, supplies, and equipment were available before starting an installation.
- Managed fast-paced daily workload of appointments at residential and business locations.
- Maintained vehicle cleanliness and performed routine inspections.
- Managed navigation using GPS and maps for efficient routes.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Performed pre-trip inspection checks and reported problems to supervisor.
Support Specialist, Graphic Designer, CSR, Driver
Signal Graphics
Denver
04.1994 - 11.2010
- Operated delivery vehicles for timely transportation of materials and supplies.
- Estimated and expedited small to large printed materials projects for clients.
- Analyzed and interpreted client briefs to create designs that meet business objectives.
- Provided technical support for software applications and systems to franchisees.
Education
Some College (No Degree) - General Studies
Metropolitan State University of Denver
Denver, COAssociate of Arts - Information Technology
University of Phoenix
Denver, COSkills
- Effective Communication
- Safety compliance
- Crisis management
- Customer relationship management
- Conflict resolution
- Technical troubleshooting
- Time management
- Adaptability
- De-escalation techniques
- Product knowledge
- CPR certification
- Risk assessment
Accomplishments
- Commendation for successful application of Heimlich maneuver during employment at restaurant
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Satellite TV Installation and Repair Technician
DIRECTV
03.2011 - 02.2026
Support Specialist, Graphic Designer, CSR, Driver
Signal Graphics
04.1994 - 11.2010
Associate of Arts - Information Technology
University of Phoenix
Some College (No Degree) - General Studies
Metropolitan State University of Denver