Taylor Wass
Breckenridge
Summary
Proven multitasker and customer service expert, honed skills at Blue River Bistro, adept at managing high-pressure situations with grace. Excelled in enhancing customer satisfaction and loyalty at Mountain Lyon through professional complaint resolution and accurate transaction handling. Demonstrated exceptional teamwork and active learning abilities, ensuring seamless service flow and guest satisfaction at Kenosha Grill.
Excellent training and volunteer work for pursuing a career as a Nurse.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Blue River Bistro
12.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Proficient with all OpenTable reservations and system.
Cashier /Till Operator/Food Runner and Busser
Mountain Lyon
05.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Food Runner /Restaurant Hostess
Kenosha Grill
01.2022 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Education
High School Diploma -
Summit High School
Frisco, CO05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Timeline
Restaurant Hostess
Blue River Bistro
12.2024 - Current
Cashier /Till Operator/Food Runner and Busser
Mountain Lyon
05.2022 - Current
Food Runner /Restaurant Hostess
Kenosha Grill
01.2022 - Current
High School Diploma -
Summit High School
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